{"title":"零售商对网上消费者负面评论的回应:如何有效修复受损的信任?","authors":"Yan Wan, Yifan Zhang, Fengting Wang, Yufei Yuan","doi":"10.1007/s10799-022-00367-7","DOIUrl":null,"url":null,"abstract":"","PeriodicalId":13616,"journal":{"name":"Information Technology and Management","volume":"115 1","pages":"37-53"},"PeriodicalIF":0.0000,"publicationDate":"2022-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"1","resultStr":"{\"title\":\"Retailer response to negative online consumer reviews: how can damaged trust be effectively repaired?\",\"authors\":\"Yan Wan, Yifan Zhang, Fengting Wang, Yufei Yuan\",\"doi\":\"10.1007/s10799-022-00367-7\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"\",\"PeriodicalId\":13616,\"journal\":{\"name\":\"Information Technology and Management\",\"volume\":\"115 1\",\"pages\":\"37-53\"},\"PeriodicalIF\":0.0000,\"publicationDate\":\"2022-06-01\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"1\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"Information Technology and Management\",\"FirstCategoryId\":\"1085\",\"ListUrlMain\":\"https://doi.org/10.1007/s10799-022-00367-7\",\"RegionNum\":0,\"RegionCategory\":null,\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"\",\"JCRName\":\"\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"Information Technology and Management","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1007/s10799-022-00367-7","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
引用次数: 1