Productivity study in a department store in Villahermosa, Tabasco, Mexico, for the proposal of a development model

The measurement of productivity in organizations is imperative since it is essential to know the tangible and intangible resources that are available and, at the same time, to know weaknesses and adopt the necessary measures to improve them. For this, the appropriate tools must be available, so the present study used a comprehensive productivity measurement tool with that of a self-diagnosis questionnaire, as its name indicates, this tool seeks to perform an analysis of the productivity comprehensively, that is, encompassing all factors relevant to productivity and competitiveness. It seeks to represent the results of the department store studied quantitatively, and with the data obtained, place the organization within an already established frame of reference and classify it according to the parameters of world-class or less. In addition, it is planned to support the establishment by granting improvement proposals that help correct its most fragile aspects, as well as improve its highest aspects under the continuous improvement approach.