你想和谁一起工作?

Diego Gómez-Zará, Matthew Paras, Marlon Twyman, Jacqueline N. Lane, Leslie A. DeChurch, N. Contractor
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引用次数: 28

摘要

个人和组织越来越多地使用在线平台来组建团队。作为回应,HCI研究人员已经将框架理论化,并创建了支持团队组装的系统。然而,人们对用户如何在这些平台上搜索和选择队友知之甚少。我们进行了一项实地研究,530名参与者使用团队形成系统来组建项目团队。我们描述了用户的特征和社交网络如何影响他们的队友搜索、队友选择和团队组成。我们的研究结果表明:(a)用户最初搜索的内容与他们最终选择的内容不同:他们最初搜索的是专家和社交用户,但他们最终更有可能选择他们之前的社交关系作为他们的队友;(b)用户的决定导致非多样化和隔离的团队,其中大部分专业知识和社会资本集中在少数团队中。我们讨论了这些结果对设计团队形成系统的启示,而不是促进用户的代理。
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Who Would You Like to Work With?
People and organizations are increasingly using online platforms to assemble teams. In response, HCI researchers have theorized frameworks and created systems to support team assembly. However, little is known about how users search for and choose teammates on these platforms. We conducted a field study where 530 participants used a team formation system to assemble project teams. We describe how users' traits and social networks influence their teammate searches, teammate choices, and team composition. Our results show that (a) what users initially search for differs from what they finally choose: initially they search for experts and sociable users, but they are ultimately more likely to choose their prior social connections as their teammates; (b) users' decisions lead to non-diverse and segregated teams, where most of the expertise and social capital are concentrated in a few teams. We discuss the implications of these results for designing team formation systems than promote users' agency.
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