众包工作者之间的合作团结?众测社交媒体平台上的社会学习实践

Annika Becker, L. Ecker, Inga Külpmann, Karen Schwien, Patrick Stobbe
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引用次数: 0

摘要

本文分析了Discord上众包工作者之间的社交互动。探索的众测平台利用这个社交媒体平台为众测工人提供各种工作和私人交流的机会,并举办鼓励学习实践的活动。本文调查了Discord上的互动在多大程度上可以被分析为社会学习实践,并可以被理解为众包工作者之间团结的一种特定形式。在一项探索性的在线人种志研究中,我们观察了平台公司的Discord服务器的两个学习相关渠道:测试者可以寻求帮助的问题渠道,以及进行测试相关问答活动的测验渠道。此外,我们还采访了版主和众测者。对Discord学习实践的观察清楚地表明,测试人员主要使用社交媒体工具进行情景和功能信息交换,例如帮助彼此进行漏洞分类或解决技术问题。测试人员通常会向彼此提供可以直接应用于工作环境中的简短信息。进一步的信息主要由版主分享,提供补充解释作为自助的可能性。该研究强调,当测试人员通过Discord相互支持以完成个人工作任务时,他们之间出现了一种弱合作团结形式。这与其他平台工作背景下的抵抗性团结不同,因为在观察到的案例中,平台工人的团结并不针对平台公司。
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Cooperative solidarity among crowdworkers? Social learning practices on a crowdtesting social media platform
The paper analyzes social interactions among crowdworkers on Discord. The explored crowdtesting platform uses this social media platform to offer their crowdworkers various opportunities for work-related and private communication and to host events that encourage learning practices. The paper investigates to what extent the interactions on Discord can be analyzed as social learning practices and can be understood as a specific form of solidarity among crowdworkers. In an explorative online ethnographic study, two learning related channels of the platform company’s Discord server were observed: the question channel in which testers can ask for help, and the quiz channel in which a testing related quiz event takes place. Additionally, interviews with moderators and crowdtesters were conducted. The observation of learning practices on Discord makes clear that the social media tool is mostly used by testers for situational and functional information exchange like helping each other with bug classifications or solving technical problems. Testers mostly provide each other with brief information that can directly be applied in the work context. Further information are mainly shared by moderators that offer supplementary explanations as a possibility to self-help. The study highlights that a form of weak cooperative solidarity emerges among testers as they support each other via Discord to fulfill individual work tasks. This differs from resistant solidarity in other contexts of platform work, because in the observed case, platform workers’ solidarity is not directed against the platform company.
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来源期刊
CiteScore
5.80
自引率
7.10%
发文量
98
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