虚拟助理:应对COVID-19的卫生合作生产工具

Greici Capellari Fabrizzio, Lincoln Moura de Oliveira, Diovane Ghignatti da Costa, Alacoque Lorenzini Erdmann, José Luís Guedes dos Santos
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引用次数: 0

摘要

目的:描述虚拟助手作为应对COVID-19卫生合作生产的潜在工具的开发。方法:这是一项应用技术生产研究,于2020年3月至4月开展,分为五个阶段:1)文献综述,2)内容定义,3)对话阐述,4)原型测试,5)与社交媒体页面整合。结果:文献审查根据巴西卫生部的出版物和咨询科学文章收集了有关该病的各种科学证据。内容是根据2020年3月民众提出的最多问题构建的,谷歌趋势证明了这一点,其中出现了以下主题:疾病的概念、预防手段、疾病的传播、主要症状、治疗方式和疑虑。对话的细化基于自然语言处理、意图、实体和对话结构。原型在实验室与本地网络上的少量用户计算机进行测试,以验证这套应用程序的功能,对话框中的技术和视觉错误,以及提供的答案是否与用户的问题一致,正确回答问题并集成到Facebook中。结论:该虚拟助手被证明是一种健康教育工具,具有打击“假新闻”的潜力。它还代表了一种以患者为中心的卫生交流形式,有利于加强卫生专业人员与患者之间的联系和互动,促进卫生领域的合作。
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VIRTUAL ASSISTANT: A TOOL FOR HEALTH CO-PRODUCTION IN COPING WITH COVID-19
ABSTRACT Objective: to describe the development of a virtual assistant as a potential tool for health co-production in coping with COVID-19. Method: this is an applied technological production research study developed in March and April 2020 in five stages: 1) literature review, 2) content definition, 3) elaboration of the dialog, 4) test of the prototype, and 5) integration with the social media page. Results: the literature review gathered diverse scientific evidence about the disease based on the Brazilian Ministry of Health publications and by consulting scientific articles. The content was built from the questions most asked by the population, in March 2020, evidenced by Google Trends, in which the following topics emerged: concept of the disease, prevention means, transmission of the disease, main symptoms, treatment modalities, and doubts. Elaboration of the dialog was based on Natural Language Processing, intentions, entities and dialog structure. The prototype was tested in a laboratory with a small number of user computers on a local network to verify the functionality of the set of apps, technical and visual errors in the dialog, and whether the answers provided were in accordance with the user's question, answering the questions correctly and integrated into Facebook. Conclusion: the virtual assistant proved to be a health education tool with potential to combat “Fake News”. It also represents a patient-centered form of health communication that favors the strengthening of the bond and interaction between health professionals and patients, promoting co-production in health.
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来源期刊
Texto Contexto Enfermagem
Texto Contexto Enfermagem Nursing-General Nursing
CiteScore
1.80
自引率
0.00%
发文量
85
审稿时长
>12 weeks
期刊介绍: Texto & Contexto Enfermagem provides space for reflection and deepening of knowledge about issues of practice, teaching and research in health and nursing, at national and international levels. The journal is published quarterly in the rolling pass or Continuous flow mode, accepting manuscripts in Portuguese, English or Spanish, in the categories original article, reflection, experience report and review. Contributions designated to the dissemination of unpublished original research results are prioritized for publication. Special issues are published at the discretion of the Board of Directors and Associate Editors. All manuscripts are published in two versions, one of which is English, aiming to cover the largest number of readers worldwide. The editorial policy of Texto & Contexto Enfermagem is based on rigorous quality criteria for indexing and publishing (including technical and normative aspects, graphic and textual quality and excellence in scientific content); on responsibility for shared management between the Board of Directors, Editorial Board and Internal and External Editors Associates; and on the rigorous and constructive peer review, preserving the anonymity of authors and reviewers (double blinded).
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