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引用次数: 0
摘要
今天,公司持续保持和提高客户服务质量的能力在很大程度上取决于员工的表现。拥有高绩效员工的公司可以帮助维持客户满意度。Perumdam Tirta Kencana第三大区Samarinda市迫切需要优秀的员工来加强社区服务和提高企业产出。本研究的目的是确定动机、工作满意度、纪律和环境对Perumdam Tirta Kencana III Region Samarinda City员工绩效的影响。所分析的数据来源于56份员工问卷。利用饱和样本技术进行数据采集(总体)。通过SmartPLS 3.2.9版本的偏最小二乘结构方程建模(PLS-SEM)进行数据分析。结果表明,动机、工作满意度和纪律对员工绩效有良好的影响。不过,工作环境对员工的表现没有太大影响。提高员工的积极性、工作满意度和工作纪律性会提高绩效。
The Role of Motivation, Satisfaction, Discipline, and Environment on Perumdam Tirta Kencana Employees’ Performance
Today, the ability of a corporation to continually maintain and improve the quality of client service is largely dependent on staff performance. Companies with high-performing personnel can assist in maintaining customer satisfaction. Perumdam Tirta Kencana Region III Samarinda City is in severe need of outstanding staff performance to enhance community services and boost enterprise output. The purpose of this study was to determine the impact of motivation, job satisfaction, discipline, and environment on the performance of Perumdam Tirta Kencana Region III Samarinda City personnel. The data analyzed originated from 56 employee questionnaires. Utilizing the technique of saturated sample for data collection (population). Data analysis with Partial Least Square Structural Equation Modeling (PLS-SEM) through SmartPLS version 3.2.9. The results indicated that motivation, job satisfaction, and discipline had a favorable impact on employee performance. The environment has no major effect on employee performance, though. Increased employee motivation, job satisfaction, and work discipline will result in enhanced performance.