{"title":"“它可以更好。情况可能会更糟”:理解用户体验实践中的可访问性及其对行业和教育的影响","authors":"C. Putnam, E. Rose, Craig M. Macdonald","doi":"10.1145/3575662","DOIUrl":null,"url":null,"abstract":"While accessibility is acknowledged as a crucial component in design, many technologies remain inaccessible for people with disabilities. As part of a study to better understand UX practice to inform pedagogy, we analyzed 58 interview sessions that included 65 senior user experience (UX) professionals and asked them “How do you consider accessibility in your work?” Using transitivity analysis from critical discourse analysis, our findings provide insight into the disparate practices of individuals and organizations. Key findings include the growing role of design systems to structurally address accessibility and the range of organizational strategies, including dedicated teams. We also found that the categories of accessibility consideration were somewhat superficial and largely focused on vision-related challenges. Additionally, our findings support previous work that many practitioners did not feel their formal education adequately prepared them to address accessibility. We conclude with implications for education and industry, namely, the importance of implementing and teaching design systems in human-computer interaction and computer-science programs.","PeriodicalId":54128,"journal":{"name":"ACM Transactions on Accessible Computing","volume":"1 1","pages":"1 - 25"},"PeriodicalIF":2.5000,"publicationDate":"2022-12-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"4","resultStr":"{\"title\":\"“It could be better. It could be much worse”: Understanding Accessibility in User Experience Practice with Implications for Industry and Education\",\"authors\":\"C. Putnam, E. Rose, Craig M. Macdonald\",\"doi\":\"10.1145/3575662\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"While accessibility is acknowledged as a crucial component in design, many technologies remain inaccessible for people with disabilities. As part of a study to better understand UX practice to inform pedagogy, we analyzed 58 interview sessions that included 65 senior user experience (UX) professionals and asked them “How do you consider accessibility in your work?” Using transitivity analysis from critical discourse analysis, our findings provide insight into the disparate practices of individuals and organizations. Key findings include the growing role of design systems to structurally address accessibility and the range of organizational strategies, including dedicated teams. We also found that the categories of accessibility consideration were somewhat superficial and largely focused on vision-related challenges. Additionally, our findings support previous work that many practitioners did not feel their formal education adequately prepared them to address accessibility. We conclude with implications for education and industry, namely, the importance of implementing and teaching design systems in human-computer interaction and computer-science programs.\",\"PeriodicalId\":54128,\"journal\":{\"name\":\"ACM Transactions on Accessible Computing\",\"volume\":\"1 1\",\"pages\":\"1 - 25\"},\"PeriodicalIF\":2.5000,\"publicationDate\":\"2022-12-15\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"4\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"ACM Transactions on Accessible Computing\",\"FirstCategoryId\":\"1085\",\"ListUrlMain\":\"https://doi.org/10.1145/3575662\",\"RegionNum\":0,\"RegionCategory\":null,\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"Q3\",\"JCRName\":\"COMPUTER SCIENCE, INTERDISCIPLINARY APPLICATIONS\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"ACM Transactions on Accessible Computing","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1145/3575662","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q3","JCRName":"COMPUTER SCIENCE, INTERDISCIPLINARY APPLICATIONS","Score":null,"Total":0}
“It could be better. It could be much worse”: Understanding Accessibility in User Experience Practice with Implications for Industry and Education
While accessibility is acknowledged as a crucial component in design, many technologies remain inaccessible for people with disabilities. As part of a study to better understand UX practice to inform pedagogy, we analyzed 58 interview sessions that included 65 senior user experience (UX) professionals and asked them “How do you consider accessibility in your work?” Using transitivity analysis from critical discourse analysis, our findings provide insight into the disparate practices of individuals and organizations. Key findings include the growing role of design systems to structurally address accessibility and the range of organizational strategies, including dedicated teams. We also found that the categories of accessibility consideration were somewhat superficial and largely focused on vision-related challenges. Additionally, our findings support previous work that many practitioners did not feel their formal education adequately prepared them to address accessibility. We conclude with implications for education and industry, namely, the importance of implementing and teaching design systems in human-computer interaction and computer-science programs.
期刊介绍:
Computer and information technologies have re-designed the way modern society operates. Their widespread use poses both opportunities and challenges for people who experience various disabilities including age-related disabilities. That is, while there are new avenues to assist individuals with disabilities and provide tools and resources to alleviate the traditional barriers encountered by these individuals, in many cases the technology itself presents barriers to use. ACM Transactions on Accessible Computing (TACCESS) is a quarterly peer-reviewed journal that publishes refereed articles addressing issues of computing that seek to address barriers to access, either creating new solutions or providing for the more inclusive design of technology to provide access for individuals with diverse abilities. The journal provides a technical forum for disseminating innovative research that covers either applications of computing and information technologies to provide assistive systems or inclusive technologies for individuals with disabilities. Some examples are web accessibility for those with visual impairments and blindness as well as web search explorations for those with limited cognitive abilities, technologies to address stroke rehabilitation or dementia care, language support systems deaf signers or those with limited language abilities, and input systems for individuals with limited ability to control traditional mouse and keyboard systems. The journal is of particular interest to SIGACCESS members and delegates to its affiliated conference (i.e., ASSETS) as well as other international accessibility conferences. It serves as a forum for discussions and information exchange between researchers, clinicians, and educators; including rehabilitation personnel who administer assistive technologies; and policy makers concerned with equitable access to information technologies.