An approach to the design of formal and informal education services for the system architecture: The lens of organization, competence, pedagogy, and technology

The paper presents an approach to a design of formal and informal education services for the system architecture developed within the European Union Erasmus+ eMediator project. An ‘Education as a services’ approach requires a specific design of elements that rely on four components: organization, competence, pedagogy, and technology. Artificial intelligence will serve as a tool that enables performance of all functions from each component. This study concentrates on a specific design of educational services that would correspond to the four components. It relies on use case method that allows for identification, clarification, and organization of elements crucial for the system requirements. In the future, the designs of educational services can be used in other systems that are developed for educational purposes.