没有人是一座孤岛:解开与人工智能互动的工作和下班后的后果。

IF 9.4 1区 心理学 Q1 MANAGEMENT Journal of Applied Psychology Pub Date : 2023-11-01 Epub Date: 2023-06-12 DOI:10.1037/apl0001103
Pok Man Tang, Joel Koopman, Ke Michael Mai, David De Cremer, Jack H Zhang, Philipp Reynders, Chin Tung Stewart Ng, I-Heng Chen
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引用次数: 4

摘要

随着人工智能系统越来越多地跨组织职能融入员工的工作生活,人工智能(AI)革命已经到来。员工和机器的这种耦合从根本上改变了员工习惯的与工作相关的互动,因为员工发现自己越来越多地与人工智能系统而不是人类同事互动,并依赖于人工智能系统。这种员工和人工智能的结合预示着一种向“非社会系统”的转变,在这种系统中,人们可能会在工作中感到与社会脱节。根据社会关系模型,我们开发了一个模型来描述这种情况的适应和不适应后果。具体来说,我们的理论是,员工在追求工作目标的过程中与人工智能互动越多,他们就越需要社会联系(适应性)——这可能有助于他们在工作中对同事有更多的帮助行为——以及孤独感(适应性不良),这进一步损害了员工下班后的幸福感(即,更多的失眠和酗酒)。此外,我们认为这些影响在依恋焦虑水平较高的员工中尤其明显。采用混合方法(即调查研究、实地实验和模拟研究)的四项研究(N = 794)的结果;来自四个不同地区(即台湾、印度尼西亚、美国和马来西亚)的员工的研究1-4一般支持我们的假设。(PsycInfo数据库记录(c) 2023 APA,版权所有)。
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No person is an island: Unpacking the work and after-work consequences of interacting with artificial intelligence.

The artificial intelligence (AI) revolution has arrived, as AI systems are increasingly being integrated across organizational functions into the work lives of employees. This coupling of employees and machines fundamentally alters the work-related interactions to which employees are accustomed, as employees find themselves increasingly interacting with, and relying on, AI systems instead of human coworkers. This increased coupling of employees and AI portends a shift toward more of an "asocial system," wherein people may feel socially disconnected at work. Drawing upon the social affiliation model, we develop a model delineating both adaptive and maladaptive consequences of this situation. Specifically, we theorize that the more employees interact with AI in the pursuit of work goals, the more they experience a need for social affiliation (adaptive)-which may contribute to more helping behavior toward coworkers at work-as well as a feeling of loneliness (maladaptive), which then further impair employee well-being after work (i.e., more insomnia and alcohol consumption). In addition, we submit that these effects should be especially pronounced among employees with higher levels of attachment anxiety. Results across four studies (N = 794) with mixed methodologies (i.e., survey study, field experiment, and simulation study; Studies 1-4) with employees from four different regions (i.e., Taiwan, Indonesia, United States, and Malaysia) generally support our hypotheses. (PsycInfo Database Record (c) 2023 APA, all rights reserved).

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来源期刊
CiteScore
17.60
自引率
6.10%
发文量
175
期刊介绍: The Journal of Applied Psychology® focuses on publishing original investigations that contribute new knowledge and understanding to fields of applied psychology (excluding clinical and applied experimental or human factors, which are better suited for other APA journals). The journal primarily considers empirical and theoretical investigations that enhance understanding of cognitive, motivational, affective, and behavioral psychological phenomena in work and organizational settings. These phenomena can occur at individual, group, organizational, or cultural levels, and in various work settings such as business, education, training, health, service, government, or military institutions. The journal welcomes submissions from both public and private sector organizations, for-profit or nonprofit. It publishes several types of articles, including: 1.Rigorously conducted empirical investigations that expand conceptual understanding (original investigations or meta-analyses). 2.Theory development articles and integrative conceptual reviews that synthesize literature and generate new theories on psychological phenomena to stimulate novel research. 3.Rigorously conducted qualitative research on phenomena that are challenging to capture with quantitative methods or require inductive theory building.
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