Impact of Software Quality Standards on Commercial Product Development and Customer Satisfaction for Software Industry in Pakistan

2013 Fifth International Conference on Computational Intelligence, Modelling and Simulation Pub Date : 2013-09-24 DOI:10.1109/CIMSIM.2013.50

U. Hashmi, N. Anjum, Aqeel Israr

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引用次数: 4

Abstract

The Global software industry worth about $293 billion in 2011 is plagued by an ironic fact that a huge proportion of the software projects are below their schedules or are not completed due to bad planning, poor specification of software product specifications and technical inadequacies. The concept of software quality management is gaining increasingly more and more popularity as software firms now prefer the use of quality assurance practices to provide software products that are more reliable and efficient. This paper aims to augment earlier research conducted relating to software quality assurance practices and identifies any link between customer satisfaction and optimization of costs associated with the development and maintenance of software products. The gathered data from Clients and development teams is analyzed in SPSS tool to measures the impact of implementing Software Quality Standards on Customer Satisfaction through variations in Product Development Time and Product Safety.

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巴基斯坦软件行业软件质量标准对商业产品开发和客户满意度的影响

2011年，全球软件产业价值约2930亿美元，但却被一个具有讽刺意味的事实所困扰:由于计划不周、软件产品规格说明书不规范和技术不足，很大一部分软件项目未能按时完成或未能完成。软件质量管理的概念越来越受欢迎，因为软件公司现在更喜欢使用质量保证实践来提供更可靠和高效的软件产品。这篇论文的目的是增加早期关于软件质量保证实践的研究，并确定与软件产品的开发和维护相关的客户满意度和成本优化之间的任何联系。从客户和开发团队收集的数据在SPSS工具中进行分析，以通过产品开发时间和产品安全的变化来衡量实施软件质量标准对客户满意度的影响。

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2013 Fifth International Conference on Computational Intelligence, Modelling and Simulation

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