A case study on the importance of Human Resource Information System in the Healthcare sector of a corporate Hospital in India

Abstract

Healthcare sector forms the backbone of a society. This is more so in the case of an emerging economy like India, where, the need to reach out to every nook and corner of the country is indeed a real challenge. In such a scenario the healthcare organizations ought to leverage technology to the fullest, in order to optimize the usage of human capital present within the organization. The case paper diagnoses a corporate hospital in India, so as to decipher the role of Human Resource Information System (HRIS), in providing quality healthcare services to the customers. Furthermore, it also dissects the major anomalies present in the HRIS and the need to overhaul the processes, culminating in making it more dynamic and vibrant. Various aspects of the management team have been brought to the fore that has attributed towards the implementation of HRIS. The perfect blend of understanding the actual art and science of Human Resource Management with the Technology based element is being presented in the case for understanding the scenario prevailing with and without HRIS. This in turn provides interesting food for thought for HRIS professionals to know the pros and cons of technology based human resource management. Tursunvayeva and et. al; 2016, in their study concluded that research on HRIS in the healthcare sector was interdisciplinary, atheoretical study conducted primarily in the hospital sector of high-income economies, and largely focused uncritically on use and realized benefits. The case study therefore, analyzes the ramification of the presence of HRIS in only selected few corporate and high end public funded hospitals, culminating in not realizing the true potential, so as to use the talent towards a better output, in an emerging economical set-up.