Cleveland Clinic Heart Center: a Legacy of Excellence

Abstract

This case is about the history, achievements, and problems of a uniquely run medical center. It has become an award-winning, world-class institution through emphasis on and nurturing of talented, hard-working, and salaried doctors, producing a culture of excellence, innovation, and teamwork. In recent years, as competition for patients has grown, funding and reimbursement have diminished, and patients have demanded better service, the center has had to find ways to provide better patient care in order to maintain its competitive edge.