Participação social nos serviços públicos: caracterização do estado da arte por meio da bibliometria e da revisão sistemática

IF 1.8 Q3 MANAGEMENT REGE-Revista de Gestao Pub Date : 2017-10-01 DOI:10.1016/j.rege.2017.03.008
Denise Regina Struecker , Micheline Gaia Hoffmann
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引用次数: 13

Abstract

Even though the benefits of social participation for the qualification of public actions are widely renowned by the literature, there is a lack of systematization of the challenges associated to it and of practical alternatives for its overcoming. On this context, the article aims to contribute with the description of the state of the art on the subject of social participation related to public services. Therefore, 56 articles resulting from the literature systematic review with focus on the national and international scientific production from 2005 to 2015 were analyzed. The paper is composed by a bibliometric analysis and description of obtained data, with a focus on the benefits of social participation, main challenges and recommendations to face them. The bibliometrics points to the main journals, authors and subthemes related to the social participation on public services. The conclusions of the qualitative analysis suggest that in addition to the other recommendations found on the literature, the benefits created by the participative process can themselves be used as an input to solutions that soothe the challenges associated to social participation. The synthesis matrix which resulted from the analysis can both systematize the information to describe the state of the art and orientate and encourage managers with implementation initiatives.

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公共服务中的社会参与:通过文献计量学和系统综述描述最先进的技术
尽管社会参与对公共行动资格的好处在文献中广为人知,但缺乏与之相关的挑战的系统化和克服挑战的实际替代方案。在此背景下,本文旨在通过描述与公共服务相关的社会参与主题的最新状况作出贡献。因此,本文以2005 - 2015年国内外科研成果为重点,对56篇文献进行了系统综述分析。本文由文献计量学分析和获得数据的描述组成,重点是社会参与的好处,主要挑战和面对他们的建议。文献计量学指出了与公共服务社会参与相关的主要期刊、作者和分主题。定性分析的结论表明,除了文献中发现的其他建议外,参与性过程所产生的好处本身可以作为缓解与社会参与相关的挑战的解决方案的投入。由分析产生的综合矩阵既可以将信息系统化,以描述技术的现状,又可以引导和鼓励管理人员采取实施措施。
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来源期刊
CiteScore
3.30
自引率
8.30%
发文量
39
审稿时长
24 weeks
期刊最新文献
Sessão especial - Fast Track SEMEAD: Tem ação nessa pesquisa? Um levantamento da pesquisa‐ação como estratégia de pesquisa qualitativa Sessão especial - Fast Track SEMEAD: Comportamento de cidadania organizacional: sua interação com os valores organizacionais e a satisfação no trabalho Propriedades psicométricas das medidas do Questionário Psicossocial de Copenhague I (COPSOQ I), versão curta Participação social nos serviços públicos: caracterização do estado da arte por meio da bibliometria e da revisão sistemática Sessão especial - Fast Track SEMEAD: Potencialidades e desafios na articulação entre a memória e a aprendizagem organizacional: o Centro de Memória Bunge
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