Managers’ Behaviour in Situations of Crisis: The Case of the Hotel Industry in Tunisia

Abstract

It is an “exploratory” research that attempts to understand the behaviour of managers in crisis situations through a basic theoretical scheme that we try to test in the field. This study aims to test the validity of the theoretical model by confronting it with the perceptions of hotel management. Develop an understanding of behavioural variables according to the nature of the crisis. Find ways for leaders to anticipate the crisis in advance and manage the situation in time to reduce the scale of the damage. The results of the research should allow us to provide recommendations through the different types of actions to be taken before, during and after crisis situations.