Customer Segmentation Using Credit Card Data Analysis

S. Raj, Santanu Roy, Surajit Jana, Soumyadip Roy, Takaaki Goto, S. Sen
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Abstract

Customer segmentation is a separation of a market into multiple distinct groups of consumers who share the similar characteristics. Segmentation of market is an effective way to define and meet Customer needs and also to identify the future business plan. Unsupervised machine learning algorithms are suitable to analyze and identify the possible set of customers when the labeled data about the customers are no available. In this research work the spending of different customers who have credit cards are analyzed to segment them into different clusters and also to plan further business improvements based on the different characteristics of these identified clusters.
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利用信用卡数据分析进行客户细分
客户细分是指将市场划分为具有相似特征的多个不同的消费者群体。市场细分是定义和满足客户需求的有效方法,也是确定未来商业计划的有效方法。无监督机器学习算法适用于在没有客户标记数据时分析和识别可能的客户集。在这项研究工作中,我们分析了拥有信用卡的不同客户的消费情况,将他们划分为不同的集群,并根据这些已确定的集群的不同特征,规划进一步的业务改进。
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