{"title":"Gathering advance customer information: enhancing customers' partnerships","authors":"D. L. Dintruff, E. Lueke, K. R. Milhaven, B. Neff","doi":"10.1109/IPCC.1988.24041","DOIUrl":null,"url":null,"abstract":"The authors describe the effort of Kingston Information Development to gather customers' requirements to improve the conversion information provided for moving from previous versions of IBM's VM operating system to a new version. The VM/XA SP Conversion Notebook was created to minimize the effect of this conversion, and the customers were questioned directly to understand what type of information was needed. Descriptions are given of the philosophy and approach, the requirements gathering sessions, draft evaluation, and follow-on activities.<<ETX>>","PeriodicalId":374472,"journal":{"name":"IPCC '88 Conference Record 'On the Edge: A Pacific Rim Conference on Professional Technical Communication'.","volume":"2 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"1988-10-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"1","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"IPCC '88 Conference Record 'On the Edge: A Pacific Rim Conference on Professional Technical Communication'.","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1109/IPCC.1988.24041","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
引用次数: 1
Abstract
The authors describe the effort of Kingston Information Development to gather customers' requirements to improve the conversion information provided for moving from previous versions of IBM's VM operating system to a new version. The VM/XA SP Conversion Notebook was created to minimize the effect of this conversion, and the customers were questioned directly to understand what type of information was needed. Descriptions are given of the philosophy and approach, the requirements gathering sessions, draft evaluation, and follow-on activities.<>
作者描述了Kingston Information Development收集客户需求以改进从以前版本的IBM VM操作系统迁移到新版本所提供的转换信息的工作。创建了VM/XA SP转换笔记本，以尽量减少这种转换的影响，并直接询问客户，以了解需要哪种类型的信息。描述了哲学和方法、需求收集会议、草案评估和后续活动。
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