Based on observations of students' difficulties in communication and in engineering courses, the authors devised an integrated course to bring students together through a project to develop many useful professional problem-solving skills and strategies. The approach is based on the following assumptions: engineering and technical communication involve problem-solving activities best experienced within a team; learning the strategies for effective technical communication and for creative engineering design requires practical experience and constructive feedback from appropriate real-world audiences; and student would benefit from a nontraditional course structure that demands open-ended problem solving. The result was a project-oriented engineering course integrated with a technical communications course which provides students with the environment to develop the desired strategies for problem-solving in a team environment.<>
{"title":"Integrated engineering communications","authors":"D. Ingraham, S. Stevenson","doi":"10.1109/IPCC.1988.24017","DOIUrl":"https://doi.org/10.1109/IPCC.1988.24017","url":null,"abstract":"Based on observations of students' difficulties in communication and in engineering courses, the authors devised an integrated course to bring students together through a project to develop many useful professional problem-solving skills and strategies. The approach is based on the following assumptions: engineering and technical communication involve problem-solving activities best experienced within a team; learning the strategies for effective technical communication and for creative engineering design requires practical experience and constructive feedback from appropriate real-world audiences; and student would benefit from a nontraditional course structure that demands open-ended problem solving. The result was a project-oriented engineering course integrated with a technical communications course which provides students with the environment to develop the desired strategies for problem-solving in a team environment.<<ETX>>","PeriodicalId":374472,"journal":{"name":"IPCC '88 Conference Record 'On the Edge: A Pacific Rim Conference on Professional Technical Communication'.","volume":"67 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1988-10-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127127051","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The author describes how learnability can be designed into software products focusing on the online documentation and hypermedia learning products that can help novice users become expert users faster and more easily. The author discusses how to choose the online documentation and hypermedia learning products which will best fit into the learning model for a product's particular users. To illustrate this she explains how such learning products are being mapped into the user learning model for Hewlett-Packard's Printed Circuit Design System.<>
{"title":"Online documentation and hypermedia: designing learnability into the product","authors":"M. McKita","doi":"10.1109/IPCC.1988.24055","DOIUrl":"https://doi.org/10.1109/IPCC.1988.24055","url":null,"abstract":"The author describes how learnability can be designed into software products focusing on the online documentation and hypermedia learning products that can help novice users become expert users faster and more easily. The author discusses how to choose the online documentation and hypermedia learning products which will best fit into the learning model for a product's particular users. To illustrate this she explains how such learning products are being mapped into the user learning model for Hewlett-Packard's Printed Circuit Design System.<<ETX>>","PeriodicalId":374472,"journal":{"name":"IPCC '88 Conference Record 'On the Edge: A Pacific Rim Conference on Professional Technical Communication'.","volume":"11 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1988-10-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124914614","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The author describes an MIS class in which the instructor, who also taught technical writing, required the students to develop prototype computer executive information systems and to write all of the documentation they would be asked to prepare when they build an MIS prototype application system in business. Some of the required technical reports included a work control plan, a business profile, and a requirements definition study. The students also prepared progress reports every two weeks throughout the semester, much the same as they would in many business situations. Students were graded on their skills in English, on their ability to analyze and solve problems, and on their presentations of their prototype applications.<>
{"title":"Incorporating technical writing into a management information system (MIS) course","authors":"K. Drummond","doi":"10.1109/IPCC.1988.24051","DOIUrl":"https://doi.org/10.1109/IPCC.1988.24051","url":null,"abstract":"The author describes an MIS class in which the instructor, who also taught technical writing, required the students to develop prototype computer executive information systems and to write all of the documentation they would be asked to prepare when they build an MIS prototype application system in business. Some of the required technical reports included a work control plan, a business profile, and a requirements definition study. The students also prepared progress reports every two weeks throughout the semester, much the same as they would in many business situations. Students were graded on their skills in English, on their ability to analyze and solve problems, and on their presentations of their prototype applications.<<ETX>>","PeriodicalId":374472,"journal":{"name":"IPCC '88 Conference Record 'On the Edge: A Pacific Rim Conference on Professional Technical Communication'.","volume":"98 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1988-10-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125874520","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
M. Sturdivant, C.D. Allred, D. Grider, R.W. Holloran, R.W. Johnson, R.P. Keele, S.F. Luna, R.E. Spence, J. Thomason, S. Thomason, R.L. Norman
The testing phase in an integrated procedures system for nuclear power plants is described. Testing through verification ensures technical accuracy and written correctness. Procedures are verified first by writers, and then by qualified reviewers through the review and approval process built into the integrated procedures system. Testing through validation ensures usability and operational correctness. Specialists independent of the procedure writer validate procedures using one or more methods: simulator, mock-up, walk-through, table-top, actual use, or reference. Testing of the whole procedures system is provided by feedback from a requirements database, periodic assessments of management programs, trainers, and users.<>
{"title":"Testing: closing the loop through verification and validation of procedures","authors":"M. Sturdivant, C.D. Allred, D. Grider, R.W. Holloran, R.W. Johnson, R.P. Keele, S.F. Luna, R.E. Spence, J. Thomason, S. Thomason, R.L. Norman","doi":"10.1109/IPCC.1988.24068","DOIUrl":"https://doi.org/10.1109/IPCC.1988.24068","url":null,"abstract":"The testing phase in an integrated procedures system for nuclear power plants is described. Testing through verification ensures technical accuracy and written correctness. Procedures are verified first by writers, and then by qualified reviewers through the review and approval process built into the integrated procedures system. Testing through validation ensures usability and operational correctness. Specialists independent of the procedure writer validate procedures using one or more methods: simulator, mock-up, walk-through, table-top, actual use, or reference. Testing of the whole procedures system is provided by feedback from a requirements database, periodic assessments of management programs, trainers, and users.<<ETX>>","PeriodicalId":374472,"journal":{"name":"IPCC '88 Conference Record 'On the Edge: A Pacific Rim Conference on Professional Technical Communication'.","volume":"14 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1988-10-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114197426","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
There are six cultural differences that affect international communications: (1) language, (2) values, (3) interpersonal skills, (4) degree of ethnocentrism, (5) sex roles and (6) decision-making processes. They examine these six differences in the Pacific Rim countries and offer suggestions and guidelines for dealing with each.<>
{"title":"Overcoming cultural barriers to international communication: doing business with Japan, Taiwan, and South Korea","authors":"J. Gibson, C. W. Blackwell, R. Hodgetts","doi":"10.1109/IPCC.1988.23997","DOIUrl":"https://doi.org/10.1109/IPCC.1988.23997","url":null,"abstract":"There are six cultural differences that affect international communications: (1) language, (2) values, (3) interpersonal skills, (4) degree of ethnocentrism, (5) sex roles and (6) decision-making processes. They examine these six differences in the Pacific Rim countries and offer suggestions and guidelines for dealing with each.<<ETX>>","PeriodicalId":374472,"journal":{"name":"IPCC '88 Conference Record 'On the Edge: A Pacific Rim Conference on Professional Technical Communication'.","volume":"15 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1988-10-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114526507","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Results of a study of the process by which technical English was used by native Japanese are presented. Comparing the composing processes of experienced native Japanese and US technical writers showed that the preference for each phase-prewriting, writing, and rewriting-was idiosyncratic to the author regardless of native language. Process preference correlated with measures of product quality. Specifically, the prewriters produced text with greater lexical cohesion and the rewriters produced text with fewer grammatical and spelling errors. It is concluded that formal prewriting should improve the writing products of both native Japanese and US technical writers.<>
{"title":"Writing technical English: a comparison of the process of native English and native Japanese speakers","authors":"J. Dennett","doi":"10.1109/IPCC.1988.24044","DOIUrl":"https://doi.org/10.1109/IPCC.1988.24044","url":null,"abstract":"Results of a study of the process by which technical English was used by native Japanese are presented. Comparing the composing processes of experienced native Japanese and US technical writers showed that the preference for each phase-prewriting, writing, and rewriting-was idiosyncratic to the author regardless of native language. Process preference correlated with measures of product quality. Specifically, the prewriters produced text with greater lexical cohesion and the rewriters produced text with fewer grammatical and spelling errors. It is concluded that formal prewriting should improve the writing products of both native Japanese and US technical writers.<<ETX>>","PeriodicalId":374472,"journal":{"name":"IPCC '88 Conference Record 'On the Edge: A Pacific Rim Conference on Professional Technical Communication'.","volume":"74 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1988-10-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"134043647","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
With the advent of IV-D (interactive video disc) and CD-ROM (compact disc read-only memory) systems, the training manual has become electronic. Traditional theoretical approaches can prove inadequate when dealing with electronic information and new methods of learning. Some suggestions for creating a theory of interactive electronic technical communications are presented. The aim of such theoretical investigation is the development of a recursive, multifaceted heuristic with which to generate or evaluate communication. A possible framework would be to examine how communication serves its purpose by superimposing Jakobson's six elements of discourse onto the five canons of classical rhetoric and the three Aristotelian aspects of effective communication.<>
{"title":"CD-I, IV-D: the challenge for technical manuals","authors":"J. Ruppert, M. Gilbertson","doi":"10.1109/IPCC.1988.23989","DOIUrl":"https://doi.org/10.1109/IPCC.1988.23989","url":null,"abstract":"With the advent of IV-D (interactive video disc) and CD-ROM (compact disc read-only memory) systems, the training manual has become electronic. Traditional theoretical approaches can prove inadequate when dealing with electronic information and new methods of learning. Some suggestions for creating a theory of interactive electronic technical communications are presented. The aim of such theoretical investigation is the development of a recursive, multifaceted heuristic with which to generate or evaluate communication. A possible framework would be to examine how communication serves its purpose by superimposing Jakobson's six elements of discourse onto the five canons of classical rhetoric and the three Aristotelian aspects of effective communication.<<ETX>>","PeriodicalId":374472,"journal":{"name":"IPCC '88 Conference Record 'On the Edge: A Pacific Rim Conference on Professional Technical Communication'.","volume":"10 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1988-10-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131409608","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The author describes the quick and dirty computer user's guide. He examines how guides differ from manuals and quick reference cards, the problems they solve, their preparation, and their future. A quick and dirty guide focuses on one specific task, succinctly describing what to do. An illustration of a guide being developed for a college report assignment is presented.<>
{"title":"Strategies in developing quick and dirty user's guides","authors":"A.J. Murphy","doi":"10.1109/IPCC.1988.24039","DOIUrl":"https://doi.org/10.1109/IPCC.1988.24039","url":null,"abstract":"The author describes the quick and dirty computer user's guide. He examines how guides differ from manuals and quick reference cards, the problems they solve, their preparation, and their future. A quick and dirty guide focuses on one specific task, succinctly describing what to do. An illustration of a guide being developed for a college report assignment is presented.<<ETX>>","PeriodicalId":374472,"journal":{"name":"IPCC '88 Conference Record 'On the Edge: A Pacific Rim Conference on Professional Technical Communication'.","volume":"91 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1988-10-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133758000","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
A workshop is described that is intended to help English-language technical writers and editors identify and remove from their technical prose idioms and other expressions that are not literal. The workshop procedures include the identification and rewriting of idioms in technical-prose samples.<>
{"title":"A workshop on idioms and technical writing","authors":"L. Deming, B. Myers","doi":"10.1109/IPCC.1988.24069","DOIUrl":"https://doi.org/10.1109/IPCC.1988.24069","url":null,"abstract":"A workshop is described that is intended to help English-language technical writers and editors identify and remove from their technical prose idioms and other expressions that are not literal. The workshop procedures include the identification and rewriting of idioms in technical-prose samples.<<ETX>>","PeriodicalId":374472,"journal":{"name":"IPCC '88 Conference Record 'On the Edge: A Pacific Rim Conference on Professional Technical Communication'.","volume":"192 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1988-10-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124262605","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The limitations and capabilities of computer systems and the personnel who use them are assessed with reference to the efficient utilization of such aids to business as desktop publishing, executive information, and electronic data systems. It is concluded that it is necessary to take full advantage of the efficiency and increased productivity which these systems promise.<>
{"title":"Trying to keep up with the electronic age","authors":"B. Hood","doi":"10.1109/IPCC.1988.24060","DOIUrl":"https://doi.org/10.1109/IPCC.1988.24060","url":null,"abstract":"The limitations and capabilities of computer systems and the personnel who use them are assessed with reference to the efficient utilization of such aids to business as desktop publishing, executive information, and electronic data systems. It is concluded that it is necessary to take full advantage of the efficiency and increased productivity which these systems promise.<<ETX>>","PeriodicalId":374472,"journal":{"name":"IPCC '88 Conference Record 'On the Edge: A Pacific Rim Conference on Professional Technical Communication'.","volume":"54 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1988-10-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130466454","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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