ChatGPT as the Ultimate Travel Buddy or Research Assistant: A Study on Perceived Attitudes and Usability

Proceedings of the Human Factors and Ergonomics Society ... Annual Meeting. Human Factors and Ergonomics Society. Annual meeting Pub Date : 2023-10-25 DOI:10.1177/21695067231193678

Gabriela Flores-Cruz, Sean D. Hinkle, Nelson A. Roque, Mustapha Mouloua

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Abstract

The purpose of this study was to investigate participants’ perceived attitudes and usability with OpenAI’s ChatGPT AI chatbot. Participants were asked to watch screen recorded videos of a researcher exploring the AI’s ability to create a quantum mechanics experiment and to plan a trip to New York City. Thirty percent of participants had previously used the AI before the study. Attitudes towards the AI were in the middle of the scale, and prior use did not affect these attitudes. Additionally, ratings on usability were higher for planning a trip compared to creating an experiment, but no differences were found depending on prior use. Future research should examine attitudes and usability when participants interact with the AI chatbot directly in different scenarios. The study also emphasizes the need to examine the potential effects of AI on user experience, and safety, given the prevalence of ChatGPT in the general population.

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ChatGPT作为终极旅行伙伴或研究助手:对感知态度和可用性的研究

本研究的目的是调查参与者对OpenAI的ChatGPT AI聊天机器人的感知态度和可用性。参与者被要求观看一名研究人员探索人工智能创建量子力学实验的能力的屏幕录制视频，并计划去纽约旅行。30%的参与者在研究之前已经使用过人工智能。对人工智能的态度在量表中处于中间位置，之前的使用并不影响这些态度。此外，与创建实验相比，计划旅行的可用性评分更高，但没有发现依赖于先前使用的差异。未来的研究应该考察参与者在不同场景下与人工智能聊天机器人直接互动时的态度和可用性。该研究还强调，鉴于ChatGPT在普通人群中的流行，有必要研究人工智能对用户体验和安全的潜在影响。

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Proceedings of the Human Factors and Ergonomics Society ... Annual Meeting. Human Factors and Ergonomics Society. Annual meeting

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