Impact of violence on work morale on Taiwanese nurses: The moderator of perceived organizational support

Abstract

Aim

This study aimed to investigate the impact of workplace violence on work morale, of nurses specifically focusing on work satisfaction and work commitment, and whether perceived organizational support moderates this relationship.

Background

Prior research on this topic has predominantly explored the effects of workplace violence on the emotional antecedents of nurses’ turnover intentions, with limited attention given to organizational factors. The literature and evidence on this subject are inconsistent and often contradictory. Moreover, studies that address contingency factors within the dynamics of this relationship are lacking.

Methods

A sample of 550 nurses at a medical center in Taiwan provided the initial data collection pool, from which 300 respondents were selected for further analysis. To evaluate the proposed hypotheses, partial least squares structural equation modeling was applied.

Findings

When considered in the context of affective events theory and social support theory, the findings confirm workplace violence has significant effects on both work satisfaction and work commitment. Additionally, perceived organizational support acted as a moderating factor in this relationship.

Conclusion

This study aligns with the Sustainable Development Goals established by the United Nations, particularly those concerning addressing gender equality (key themes addressed by goal 5: workplace violence and harassment) to foster a supportive work environment for women. This research contributes to the literature by elucidating the specific moderating mechanisms through which perceived organizational support influences the relationship between workplace violence and work morale.

Implications for nursing and nursing policy

The results of this study have a significant impact on international nursing policies focused on enhancing the safety and involvement of female nurses in the workplace, especially regarding workplace violence issues. Hospital administrators should create a positive nursing work environment that maintains nurses’ morale and reduces the negative effects of workplace violence. Additionally, organizations should provide nurses with supportive resources or establish policies to enhance nurses’ work morale.