How could a 3-step coaching model help executives handle workplace conflict?

Abstract

Relationship conflict at work is common and can have substantial negative effects for individual wellbeing and organisational productivity. A literature review identified a lack of empirically-evidenced conflict coaching models. This Action Research study developed a 3step coaching model and evaluated its usefulness to three private sector executives. The model helped executives develop self-awareness, other-awareness, conflict communication skills and emotional management skills, which were found to be necessary to manage conflict effectively. Organisational restructuring and email communication were identified as conflict triggers. These findings have value for executives, organisations, executive coaches and their supervisors.