Value co-destruction in tourism and hospitality: a systematic literature review and future research agenda

IF 8.2 2区 管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM Journal of Travel & Tourism Marketing Pub Date : 2023-06-13 DOI:10.1080/10548408.2023.2255881
Erose Sthapit, Brian Garrod, Matthew J. Stone, Peter Björk, Hanqun Song
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Abstract

ABSTRACT This study systematically reviews, synthesises and integrates the extant literature on value co-destruction in the field of tourism and hospitality. The results indicate that research in this field is still in its infancy, suffers from a contextual imbalance and employs mainly qualitative methods. Several gaps are identified, and four areas for future work are proposed: further theorisation, application of the topic and scale development, fostering a broader focus on cross-cultural studies and a need for studies in different hospitality and tourism settings; greater use of on-site data collection and engaging in mixed-methods analysis; and greater consideration of service-provider and multiple-actor perspectives.
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旅游和酒店业的价值共同破坏:系统的文献综述和未来的研究议程
摘要本研究系统地回顾、综合和整合了现存的旅游和酒店领域价值共同破坏的文献。结果表明,该领域的研究仍处于起步阶段,存在语境失衡,主要采用定性方法。发现了一些差距,并提出了未来工作的四个领域:进一步的理论化、主题的应用和规模发展,培养对跨文化研究的更广泛关注,以及在不同的酒店和旅游环境中进行研究的必要性;更多地利用现场数据收集和采用混合方法进行分析;以及更多地考虑服务提供商和多参与者的观点。
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来源期刊
Journal of Travel & Tourism Marketing
Journal of Travel & Tourism Marketing HOSPITALITY, LEISURE, SPORT & TOURISM-
CiteScore
13.50
自引率
8.30%
发文量
25
期刊介绍: The Journal of Travel & Tourism Marketing (JTTM) is a valuable platform for researchers and managers in the travel and tourism industry. It facilitates the exchange of ideas and provides updates on the latest developments in tourism. JTTM accepts submissions on various topics including marketing management practices, applied research studies, critical reviews, advancements in tourism marketing technologies, and the impact of business and government policies on travel and tourism marketing.
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