{"title":"The Impact of User Satisfaction on Computer-Mediated Communication Acceptance: A Causal Path Model","authors":"A. Abdul-Gader","doi":"10.4018/IRMJ.1996010102","DOIUrl":null,"url":null,"abstract":"An increasing number of business organizations rely on Computer-Mediated Communication Systems CMCS to enhance management communication. After identifying the underlying factor structure of CMCS user satisfaction, this study tests a causal path model that examines the impact of CMCS user satisfaction on CMCS acceptance. A structural equation modeling approach LISREL was used to analyze data from 136 CMCS users who have been using CMCS for an extended period of time. Research measurements exhibit satisfactory levels of reliability, convergence, and discriminant validity. The results indicated that satisfaction, among other determinants of CMCS acceptance, accounted for the highest variation in CMCS acceptance. Several research and organizational implications are discussed.","PeriodicalId":44735,"journal":{"name":"Information Resources Management Journal","volume":"9 1","pages":"17-26"},"PeriodicalIF":0.9000,"publicationDate":"1996-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"23","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Information Resources Management Journal","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.4018/IRMJ.1996010102","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q3","JCRName":"INFORMATION SCIENCE & LIBRARY SCIENCE","Score":null,"Total":0}
引用次数: 23
Abstract
An increasing number of business organizations rely on Computer-Mediated Communication Systems CMCS to enhance management communication. After identifying the underlying factor structure of CMCS user satisfaction, this study tests a causal path model that examines the impact of CMCS user satisfaction on CMCS acceptance. A structural equation modeling approach LISREL was used to analyze data from 136 CMCS users who have been using CMCS for an extended period of time. Research measurements exhibit satisfactory levels of reliability, convergence, and discriminant validity. The results indicated that satisfaction, among other determinants of CMCS acceptance, accounted for the highest variation in CMCS acceptance. Several research and organizational implications are discussed.
期刊介绍：
Topics should be drawn from, but not limited to, the following areas, with major emphasis on the managerial and organizational aspects of information resource and technology management: •Application of IT to operation •Artificial intelligence and expert systems technologies and issues •Business process management and modeling •Data warehousing and mining •Database management technologies and issues •Decision support and group decision support systems •Distance learning technologies and issues •Distributed software development •E-collaboration •Electronic commerce technologies and issues •Electronic government •Emerging technologies management
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