Factors affecting the use of information technology in business process reengineering

Abstract

Rapid changes in the business environment are causing organizations to dramatically redesign how they do business. Business process reengineering is the fundamental redesign of business processes to achieve dramatic improvements in organizations. Business process reengineering cannot redesign business processes without the support of fundamental aspects of the organization, such as strategic planning, personnel, change management, and information technology. This research project surveyed 43 companies and identified six factors that impact the use of information technology in business process reengineering: IT-based reengineering modeling and methodologies; direct IT business process support; IT supported change; reengineering directed IT/IS development; post-reengineering IT impact; and comprehensiveness of strategic IT support.