{"title":"Business Process Re-Engineering using Groupware: A Case Study","authors":"Pritam S. Chita","doi":"10.1002/(SICI)1099-0828(199612)3:4<5::AID-BCR77>3.0.CO;2-8","DOIUrl":null,"url":null,"abstract":"<p>This article examines the use of groupware to re-engineer a business process. The process concerned is the claims handling process within a large insurance organization. The benefits of the new process are quantified and the project is placed with in the context of recent discourses on the role of IT in re-engineering projects. A simple framework is proposed as an analysis tool and the article concludes that the project has delivered considerable benefits to the organization albeit with the benefit of certain circumstances.</p>","PeriodicalId":100208,"journal":{"name":"Business Change and Re-engineering","volume":null,"pages":null},"PeriodicalIF":0.0000,"publicationDate":"1996-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"1","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Business Change and Re-engineering","FirstCategoryId":"1085","ListUrlMain":"https://onlinelibrary.wiley.com/doi/10.1002/%28SICI%291099-0828%28199612%293%3A4%3C5%3A%3AAID-BCR77%3E3.0.CO%3B2-8","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
引用次数: 1
Abstract
This article examines the use of groupware to re-engineer a business process. The process concerned is the claims handling process within a large insurance organization. The benefits of the new process are quantified and the project is placed with in the context of recent discourses on the role of IT in re-engineering projects. A simple framework is proposed as an analysis tool and the article concludes that the project has delivered considerable benefits to the organization albeit with the benefit of certain circumstances.
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