Business Process Re-engineering in Scotland: Survey and Comparison

Abstract

This paper reports on empirical investigation into the practice of business process re-engineering (BPR) in Scotland and compares this practice with that reported from other surveys of Western nations. If the world, especially the information worl d is globalizing, national differences might be expected to be disappearing. However the results suggest that organizations in Scotland, although on a par with the rest of UK, are lagging behind Continental Europe and the US considerably. Analysis was als o carried out by sector which confirmed previous findings of sectorial bias, and by rank, which corroborated a bias in terms of organization size. The conclusions are that companies which report doing BPR are generally satisfied with their success. BPR is a relatively new phenomenon in Scotland. Nevertheless, the patterns of emerging practice characterize those of more mature re-engineering nations.