Re-engineering people—The forgotten survivors

Noeleen Doherty, Jim Horsted
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引用次数: 15

Abstract

Decreased morale, motivation and confidence; increased scepticism, stress and insecurity; changing attitudes towards loyalty, employability and career—these are just some of the key responses of remaining employees (the ‘survivors’) which were identified by personnel professionals following changes in the financial services sector. This recent survey clearly indicated the potential impact of business process re-engineering (BPR) and other major organizational change initiatives on survivors. The generation of more appropriate responses and behaviours from individuals which match the new processes and technology are a prerequisite of successful BPR. This requires the management of three distinct issues: organizational change, personal transition and the psychological contract.
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重建人们——被遗忘的幸存者
士气、动力和信心下降;怀疑、压力和不安全感增加;对忠诚度、就业能力和职业态度的转变——这些只是金融服务业变革后人事专业人员确定的剩余员工(“幸存者”)的一些关键反应。最近的这项调查清楚地表明了业务流程再造和其他重大组织变革举措对幸存者的潜在影响。个人产生与新流程和技术相匹配的更适当的反应和行为是成功进行业务流程再造的先决条件。这需要管理三个不同的问题:组织变革、个人转变和心理契约。
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