Re-thinking the Business

Stephen A. Harwood
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Abstract

A key question facing the analysis of small/medium sized businesses is how the complexity of the business can be appreciated in a clear and incisive manner. Adoption of too simplistic a view can obscure issues, whilst an oversophisticated view can confuse.

A framework has been developed which supports a clear understanding of the business. It commences with the view of the business as regulated process composed of four variables: people; transformation; interaction; technology. Consideration is given to the difference between what is thought to happen and what actually happens. The meaning a person attaches to an event can be viewed either from a performance stance (i.e. what is achieved) or from a conduct stance (i.e. the acceptability of what is done). When an explanation for events is sought reference is made to the underlying structure of the situation in terms of interactions and transformations. This is developed to reveal the contribution of the Visible System Model to understand the structural complexity of a viable business. Finally, technology is recognized as a device to amplify the variety that a person can handle.

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重新思考业务
分析中小型企业面临的一个关键问题是,如何以清晰而深刻的方式理解企业的复杂性。过于简单化的观点可能会混淆问题,而过于抽象化的观点则会混淆问题。已经制定了一个框架,以支持对业务的清晰理解。它首先将企业视为由四个变量组成的受监管过程:人;转型相互作用技术考虑到了被认为发生的事情和实际发生的事情之间的区别。一个人对一个事件的重视可以从表现立场(即所取得的成就)或行为立场(即对所做事情的可接受性)来看待。当寻求对事件的解释时,会参考交互和转换方面的情况的基本结构。这是为了揭示可见系统模型对理解可行业务的结构复杂性的贡献。最后,技术被认为是一种扩大一个人所能处理的多样性的设备。
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