BPR Perceptions, Practices and Expectations—A UK Study

Abstract

This paper presents the results of a survey of UK practitioners of BPR. It examines their perceptions of what BPR is, reports on how they are conducting their various BPR initiatives, and analyses the driving forces behind these initiatives. The survey results are compared with the existing theoretical and conceptual literature. It is clear that practitioners have adopted some of the early published tenets of BPR (such as a focus on process improvement), whilst generally rejecting others (such as the imperative of ‘starting over’). Finally the paper considers the implication of these findings and suggests a direction for future research.