{"title":"公共行政单位网站可用性评估的启发式识别","authors":"Helena Dudycz, Lukasz Krawiec","doi":"10.15439/2019F307","DOIUrl":null,"url":null,"abstract":"A very important aspect of modern websites is their usability. Thanks to modern, and constantly developing technologies it is possible to create user-friendly services for each user. The usefulness of online services may be considered in terms of their functionality, clarity, and accessibility. It is particularly important that these criteria are met by public administration websites. The aim of this paper is to present the most common usability errors identified on the websites of public administration units as well as to indicate the links between particular types of problems and traditional heuristics of Jakob Nielsen. The survey was conducted by evaluating the websites of the Public Information Bulletin in Poland (BIP, which stands for “Biuletyn Informacji Publicznej”), which are supposed to provide universal access to public information by the citizens of the country. A heuristic method (based on J. Nielsen’s heuristics) was used to evaluate 60 websites. The errors obtained were grouped into 14 categories. Each of the error groups was assessed by an expert in terms of its importance for the overall assessment of the website’s usefulness. The analysis of relations between the identified categories of errors and heuristics of Jakob Nielsen indicates a need for specifying heuristics in the context of evaluating the usability and availability of public administration websites.","PeriodicalId":168208,"journal":{"name":"2019 Federated Conference on Computer Science and Information Systems (FedCSIS)","volume":"105 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"2019-09-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"4","resultStr":"{\"title\":\"Identification of Heuristics for Assessing the Usability of Websites of Public Administration Units\",\"authors\":\"Helena Dudycz, Lukasz Krawiec\",\"doi\":\"10.15439/2019F307\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"A very important aspect of modern websites is their usability. Thanks to modern, and constantly developing technologies it is possible to create user-friendly services for each user. The usefulness of online services may be considered in terms of their functionality, clarity, and accessibility. It is particularly important that these criteria are met by public administration websites. The aim of this paper is to present the most common usability errors identified on the websites of public administration units as well as to indicate the links between particular types of problems and traditional heuristics of Jakob Nielsen. The survey was conducted by evaluating the websites of the Public Information Bulletin in Poland (BIP, which stands for “Biuletyn Informacji Publicznej”), which are supposed to provide universal access to public information by the citizens of the country. A heuristic method (based on J. Nielsen’s heuristics) was used to evaluate 60 websites. The errors obtained were grouped into 14 categories. Each of the error groups was assessed by an expert in terms of its importance for the overall assessment of the website’s usefulness. The analysis of relations between the identified categories of errors and heuristics of Jakob Nielsen indicates a need for specifying heuristics in the context of evaluating the usability and availability of public administration websites.\",\"PeriodicalId\":168208,\"journal\":{\"name\":\"2019 Federated Conference on Computer Science and Information Systems (FedCSIS)\",\"volume\":\"105 1\",\"pages\":\"0\"},\"PeriodicalIF\":0.0000,\"publicationDate\":\"2019-09-26\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"4\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"2019 Federated Conference on Computer Science and Information Systems (FedCSIS)\",\"FirstCategoryId\":\"1085\",\"ListUrlMain\":\"https://doi.org/10.15439/2019F307\",\"RegionNum\":0,\"RegionCategory\":null,\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"\",\"JCRName\":\"\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"2019 Federated Conference on Computer Science and Information Systems (FedCSIS)","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.15439/2019F307","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
引用次数: 4
摘要
现代网站的一个非常重要的方面是可用性。由于现代和不断发展的技术,有可能为每个用户创建用户友好的服务。在线服务的有用性可以根据其功能、清晰度和可访问性来考虑。特别重要的是,公共行政网站必须符合这些标准。本文的目的是介绍公共行政单位网站上最常见的可用性错误,并指出特定类型的问题与Jakob Nielsen的传统启发式之间的联系。这项调查是通过评估波兰公共信息公报(BIP,即“Biuletyn Informacji Publicznej”)的网站进行的,这些网站本应为该国公民提供普遍获取公共信息的途径。采用启发式方法(基于J. Nielsen’s heuristics)对60个网站进行评价。得到的误差分为14类。每个错误组都由专家根据其对网站有用性的总体评估的重要性进行评估。对Jakob Nielsen的错误分类与启发式方法之间关系的分析表明,在评估公共行政网站的可用性和可用性的背景下,需要指定启发式方法。
Identification of Heuristics for Assessing the Usability of Websites of Public Administration Units
A very important aspect of modern websites is their usability. Thanks to modern, and constantly developing technologies it is possible to create user-friendly services for each user. The usefulness of online services may be considered in terms of their functionality, clarity, and accessibility. It is particularly important that these criteria are met by public administration websites. The aim of this paper is to present the most common usability errors identified on the websites of public administration units as well as to indicate the links between particular types of problems and traditional heuristics of Jakob Nielsen. The survey was conducted by evaluating the websites of the Public Information Bulletin in Poland (BIP, which stands for “Biuletyn Informacji Publicznej”), which are supposed to provide universal access to public information by the citizens of the country. A heuristic method (based on J. Nielsen’s heuristics) was used to evaluate 60 websites. The errors obtained were grouped into 14 categories. Each of the error groups was assessed by an expert in terms of its importance for the overall assessment of the website’s usefulness. The analysis of relations between the identified categories of errors and heuristics of Jakob Nielsen indicates a need for specifying heuristics in the context of evaluating the usability and availability of public administration websites.