{"title":"COVID-19 时代的在线心理支持：从客户和专业人士的角度看社会表征、信任和感知效果","authors":"Elisa Colì, Loredana Gavrila, Dacia Cozzo, Rino Falcone","doi":"10.1002/capr.12779","DOIUrl":null,"url":null,"abstract":"<div>\n \n \n <section>\n \n <h3> Background</h3>\n \n <p>This study examined the topic of online psychological counselling, focusing on the perspectives of both clients and professionals. In light of the widespread adoption of computer-mediated psychological support during the COVID-19 pandemic, the research analysed how it has taken shape in the collective consciousness, the role of trust, and perceived effectiveness.</p>\n </section>\n \n <section>\n \n <h3> Method</h3>\n \n <p>The sample consisted of 133 professionals (<i>M</i> = 46) and 716 patients (<i>M</i> = 33), recruited through non-probabilistic snowball sampling. Data, collected through two ad hoc questionnaires, were analysed using the EVOC 2005 software (for social representations) and SPSS (for quantitative data).</p>\n </section>\n \n <section>\n \n <h3> Results</h3>\n \n <p>Overall, regarding the social representation of online psychological support, in the central core of the therapists' representation there seems to be a structured idea of the emotional distance that online therapy inevitably brings with it. In the core of the patients' representation, the idea of online support has been structured as a form of assistance that has shown its full usefulness during the pandemic.</p>\n \n <p>Quantitative data reveal a perceived efficacy of online psychological support comparable to in-person therapy. Efficacy is enhanced by an already-established trust relationship. The adoption of the online mode seems to have favoured the deployment of new resources by therapists and patients, attesting to an adaptation to this new way of conducting therapy. The online mode, in particular, will continue to be chosen by both, along with face-to-face meetings, as a mode of psychological support post-pandemic.</p>\n </section>\n \n <section>\n \n <h3> Conclusion</h3>\n \n <p>Based on these findings, this study holds strong potential for practical application in the field of remote therapy.</p>\n </section>\n </div>","PeriodicalId":46997,"journal":{"name":"Counselling & Psychotherapy Research","volume":null,"pages":null},"PeriodicalIF":1.2000,"publicationDate":"2024-06-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1002/capr.12779","citationCount":"0","resultStr":"{\"title\":\"Online psychological support in the COVID-19 era: Social representations, trust and perceived effectiveness from the perspectives of clients and professionals\",\"authors\":\"Elisa Colì, Loredana Gavrila, Dacia Cozzo, Rino Falcone\",\"doi\":\"10.1002/capr.12779\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"<div>\\n \\n \\n <section>\\n \\n <h3> Background</h3>\\n \\n <p>This study examined the topic of online psychological counselling, focusing on the perspectives of both clients and professionals. In light of the widespread adoption of computer-mediated psychological support during the COVID-19 pandemic, the research analysed how it has taken shape in the collective consciousness, the role of trust, and perceived effectiveness.</p>\\n </section>\\n \\n <section>\\n \\n <h3> Method</h3>\\n \\n <p>The sample consisted of 133 professionals (<i>M</i> = 46) and 716 patients (<i>M</i> = 33), recruited through non-probabilistic snowball sampling. Data, collected through two ad hoc questionnaires, were analysed using the EVOC 2005 software (for social representations) and SPSS (for quantitative data).</p>\\n </section>\\n \\n <section>\\n \\n <h3> Results</h3>\\n \\n <p>Overall, regarding the social representation of online psychological support, in the central core of the therapists' representation there seems to be a structured idea of the emotional distance that online therapy inevitably brings with it. In the core of the patients' representation, the idea of online support has been structured as a form of assistance that has shown its full usefulness during the pandemic.</p>\\n \\n <p>Quantitative data reveal a perceived efficacy of online psychological support comparable to in-person therapy. Efficacy is enhanced by an already-established trust relationship. The adoption of the online mode seems to have favoured the deployment of new resources by therapists and patients, attesting to an adaptation to this new way of conducting therapy. The online mode, in particular, will continue to be chosen by both, along with face-to-face meetings, as a mode of psychological support post-pandemic.</p>\\n </section>\\n \\n <section>\\n \\n <h3> Conclusion</h3>\\n \\n <p>Based on these findings, this study holds strong potential for practical application in the field of remote therapy.</p>\\n </section>\\n </div>\",\"PeriodicalId\":46997,\"journal\":{\"name\":\"Counselling & Psychotherapy Research\",\"volume\":null,\"pages\":null},\"PeriodicalIF\":1.2000,\"publicationDate\":\"2024-06-02\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"https://onlinelibrary.wiley.com/doi/epdf/10.1002/capr.12779\",\"citationCount\":\"0\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"Counselling & Psychotherapy Research\",\"FirstCategoryId\":\"1085\",\"ListUrlMain\":\"https://onlinelibrary.wiley.com/doi/10.1002/capr.12779\",\"RegionNum\":0,\"RegionCategory\":null,\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"Q3\",\"JCRName\":\"PSYCHOLOGY, CLINICAL\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"Counselling & Psychotherapy Research","FirstCategoryId":"1085","ListUrlMain":"https://onlinelibrary.wiley.com/doi/10.1002/capr.12779","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q3","JCRName":"PSYCHOLOGY, CLINICAL","Score":null,"Total":0}
Online psychological support in the COVID-19 era: Social representations, trust and perceived effectiveness from the perspectives of clients and professionals
Background
This study examined the topic of online psychological counselling, focusing on the perspectives of both clients and professionals. In light of the widespread adoption of computer-mediated psychological support during the COVID-19 pandemic, the research analysed how it has taken shape in the collective consciousness, the role of trust, and perceived effectiveness.
Method
The sample consisted of 133 professionals (M = 46) and 716 patients (M = 33), recruited through non-probabilistic snowball sampling. Data, collected through two ad hoc questionnaires, were analysed using the EVOC 2005 software (for social representations) and SPSS (for quantitative data).
Results
Overall, regarding the social representation of online psychological support, in the central core of the therapists' representation there seems to be a structured idea of the emotional distance that online therapy inevitably brings with it. In the core of the patients' representation, the idea of online support has been structured as a form of assistance that has shown its full usefulness during the pandemic.
Quantitative data reveal a perceived efficacy of online psychological support comparable to in-person therapy. Efficacy is enhanced by an already-established trust relationship. The adoption of the online mode seems to have favoured the deployment of new resources by therapists and patients, attesting to an adaptation to this new way of conducting therapy. The online mode, in particular, will continue to be chosen by both, along with face-to-face meetings, as a mode of psychological support post-pandemic.
Conclusion
Based on these findings, this study holds strong potential for practical application in the field of remote therapy.
期刊介绍：
Counselling and Psychotherapy Research is an innovative international peer-reviewed journal dedicated to linking research with practice. Pluralist in orientation, the journal recognises the value of qualitative, quantitative and mixed methods strategies of inquiry and aims to promote high-quality, ethical research that informs and develops counselling and psychotherapy practice. CPR is a journal of the British Association of Counselling and Psychotherapy, promoting reflexive research strongly linked to practice. The journal has its own website: www.cprjournal.com. The aim of this site is to further develop links between counselling and psychotherapy research and practice by offering accessible information about both the specific contents of each issue of CPR, as well as wider developments in counselling and psychotherapy research. The aims are to ensure that research remains relevant to practice, and for practice to continue to inform research development.
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