Jennifer Ransford, Timothy Tidwell, Logan Johnson, Nicole Gitney, Anna Morgan, Rodney Hauch
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Implementing a Virtual Discharge Nurse Pilot: Utilizing the Pathway to Excellence® Framework.
Objective: The virtual nurse (VN) pilot was developed to assist bedside nurses in administrative tasks, including discharges and education, from a remote location.
Background: Bedside nurse vacancies have increased, leading to a shortage of resources for the care team and less time for nurses to provide hands-on care to patients.
Methods: A survey showed 77% of nurses spend more than 3 hours per shift on admissions, discharges, and patient education. A pilot was conducted on a 45-bed unit with the VN focusing on discharges and patient education.
Results: During the pilot, the VN completed 1375 tasks, increasing patient and nurse satisfaction while reducing turnover and adverse events.
Conclusion: With the program's early success, the VN role is expanding into additional units.
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