{"title":"顾客对综合绿色酒店选择属性的看法及重要性-绩效分析","authors":"Lanji Quan, J. Kim, Heesup Han","doi":"10.1080/10548408.2022.2162657","DOIUrl":null,"url":null,"abstract":"ABSTRACT The aim of this study is to analyze the behavior of consumers by exploring the attributes of green hotel selection through a qualitative and quantitative method. The effect of green hotel selection attributes on emotional well-being and the effect of emotional well-being on willingness to revisit green hotels were also investigated. To specifically discover the performance and customer evaluation of green hotel attributes, importance-performance analysis (IPA) was performed, which also assessed them by gender and educational background. Finally, we discussed the theoretical implications and managerial implications that are worthy of consideration.","PeriodicalId":48309,"journal":{"name":"Journal of Travel & Tourism Marketing","volume":"39 1","pages":"535 - 554"},"PeriodicalIF":8.2000,"publicationDate":"2022-07-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"12","resultStr":"{\"title\":\"Customer views on comprehensive green hotel selection attributes and analysis of importance-performance\",\"authors\":\"Lanji Quan, J. Kim, Heesup Han\",\"doi\":\"10.1080/10548408.2022.2162657\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"ABSTRACT The aim of this study is to analyze the behavior of consumers by exploring the attributes of green hotel selection through a qualitative and quantitative method. The effect of green hotel selection attributes on emotional well-being and the effect of emotional well-being on willingness to revisit green hotels were also investigated. To specifically discover the performance and customer evaluation of green hotel attributes, importance-performance analysis (IPA) was performed, which also assessed them by gender and educational background. Finally, we discussed the theoretical implications and managerial implications that are worthy of consideration.\",\"PeriodicalId\":48309,\"journal\":{\"name\":\"Journal of Travel & Tourism Marketing\",\"volume\":\"39 1\",\"pages\":\"535 - 554\"},\"PeriodicalIF\":8.2000,\"publicationDate\":\"2022-07-24\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"12\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"Journal of Travel & Tourism Marketing\",\"FirstCategoryId\":\"91\",\"ListUrlMain\":\"https://doi.org/10.1080/10548408.2022.2162657\",\"RegionNum\":2,\"RegionCategory\":\"管理学\",\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"Q1\",\"JCRName\":\"HOSPITALITY, LEISURE, SPORT & TOURISM\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"Journal of Travel & Tourism Marketing","FirstCategoryId":"91","ListUrlMain":"https://doi.org/10.1080/10548408.2022.2162657","RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q1","JCRName":"HOSPITALITY, LEISURE, SPORT & TOURISM","Score":null,"Total":0}
Customer views on comprehensive green hotel selection attributes and analysis of importance-performance
ABSTRACT The aim of this study is to analyze the behavior of consumers by exploring the attributes of green hotel selection through a qualitative and quantitative method. The effect of green hotel selection attributes on emotional well-being and the effect of emotional well-being on willingness to revisit green hotels were also investigated. To specifically discover the performance and customer evaluation of green hotel attributes, importance-performance analysis (IPA) was performed, which also assessed them by gender and educational background. Finally, we discussed the theoretical implications and managerial implications that are worthy of consideration.
期刊介绍：
The Journal of Travel & Tourism Marketing (JTTM) is a valuable platform for researchers and managers in the travel and tourism industry. It facilitates the exchange of ideas and provides updates on the latest developments in tourism. JTTM accepts submissions on various topics including marketing management practices, applied research studies, critical reviews, advancements in tourism marketing technologies, and the impact of business and government policies on travel and tourism marketing.
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