用户体验研究驱动技术服务优先级的案例

IF 0.6 4区管理学 Q3 INFORMATION SCIENCE & LIBRARY SCIENCE Library Resources & Technical Services Pub Date : 2020-05-08 DOI:10.5860/lrts.64n2.89

Emma Cross, Shelley Gullikson

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引用次数: 3

摘要

本文从技术服务的角度对学生搜索行为进行了用户体验研究。在这项观察性研究中，学生们可以像往常一样自由搜索即将发表的论文或作业。研究人员仔细记录了搜索过程，包括搜索是如何组成的，以及学生在结果列表中查看了哪些元数据字段。本文讨论了这项研究的结果，以及当地技术服务人员对这些结果的反应。该项目是一种有用的方式，可以根据用户搜索行为的见解来确定技术服务工作的优先级，并有助于确保以最有效的方式发现图书馆资源。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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Making a Case for User Experience Research to Drive Technical Services Priorities

This paper takes a technical services perspective on user experience (UX) research into student searching behaviors. In this observational study, students were free to search as they normally would while conducting research for an upcoming essay or assignment. Researchers took careful note of the search process, including how searches were composed and which metadata fields students looked at in their results lists. The findings of the study, and how local technical services staff responded to them, are discussed in this paper. The project was a useful way to prioritize the work of technical services based on insights from user searching behavior and to help ensure library resources are discoverable in the most effective manner.

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来源期刊

Library Resources & Technical Services INFORMATION SCIENCE & LIBRARY SCIENCE-

CiteScore

0.90

自引率

20.00%

发文量

期刊介绍： Library Resources & Technical Services (LRTS) is a peer-reviewed journal that takes a critical approach to the questions and challenges facing librarians and libraries with regard to: Collections Scholarly communication Preservation (including digitization) Acquisitions (including licensing and economic aspects of acquisitions) Continuing resources Cataloging (including descriptive metadata, authority control, subject analysis, and classification)