社交媒体中什么样的事件关联会影响消费者的参与度?准实验分析

IF 0.4 Q4 HOSPITALITY, LEISURE, SPORT & TOURISM Acta Turistica Pub Date : 2022-12-01 DOI:10.22598/at/2022.34.2.131
Gabrijela Vidić
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引用次数: 0

摘要

本文的目的是确定不同的旅游目的地的形象内容是如何影响不同的子过程的消费者参与。为此,第一步采用内容分析的方法进行定性研究,对社交媒体Facebook和Instagram上发布的4103张西班牙和意大利国家旅游组织的图片进行分析。分析结果显示了这些目的地最常在其社交媒体上发布的图像内容类别。从这些类别中选择代表准实验刺激的图像内容。克罗地亚共和国共有508名受访者参与了这项准实验。分析发现,不同类别的图片内容和消费者参与度之间存在统计学上的显著差异。本研究获得的结果对旅游背景下的消费者参与分析有重要贡献,特别是因为在此类研究中很少使用准实验方法。此外,本文还为从事旅游目的地营销管理的专业人员提供了一些实用指南
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KOJE VRSTE SLIKOVNOG SADRŽAJA DESTINACIJE NA DRUŠTVENIM MEDIJIMA POTIČU ANGAŽIRANOST POTROŠAČA? KVAZIEKSPERIMENTALNA ANALIZA
: The aim of this paper was to determine how different image contents of tourism destinations affect different sub-processes of consumer engagement. For this purpose, in the first step, a qualitative research was conducted by the method of content analysis to analyse 4,103 images of national tourism organizations of Spain and Italy published on social media – Facebook and Instagram. The results of this analysis showed which categories of image content these destinations most often publish on their social media. From these categories, the image contents that represented stimuli in the quasi-experiment were selected. A total of 508 respondents in the Republic of Croatia participated in the quasi-exper - iment. The analysis found that there are statistically significant differences between different categories of image content and consumer engagement. The results obtained by this research significantly contribute to the analysis of consumer engagement in the context of tourism, especially since the quasi-experimental method that was applied is rarely used in such research. In addition, some practical guidelines have been obtained for professionals managing the marketing of tourist destinations
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来源期刊
Acta Turistica
Acta Turistica HOSPITALITY, LEISURE, SPORT & TOURISM-
CiteScore
0.80
自引率
0.00%
发文量
3
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