纽约市人事、考试局:政府机构的彻底重新设计

Julia Galosy, Diana Woolis
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引用次数: 0

摘要

纽约市人事考试局从1994年底开始进行了两次平行的改革:彻底扁平化组织和重新设计关键流程。从22名到5名管理人员,从7名到3名管理人员的选拔过程,包括对管理层角色的全面重新定义,以及随之而来的向自主工作团队的转变。本文描述了在这些并行过程中部署的关键变革举措。这项工作的结果表明,在平行领域进行根本性变革是可能的,并且仍然保持一个工作单位的日常努力。成功的关键是一个强有力的过程,让所有员工参与变革,并向组织灌输新的变革语言和结构。
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New York city personnel, bureau of examinations: Radical redesign in a government agency
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