服务质量和TELKOMSEL移动卡价格对banjarari市TELKOMSEL客户购买决定的影响(BANJARMASIN市Grapari TELKOMSEL办公室的研究)

Nandawan Nizardy, Hairudinor Hairudinor, Setio Utomo
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引用次数: 0

摘要

本研究旨在确定服务质量(X1)和价格(X2)对购买决策(Y)的部分和同时影响。本研究的人群是Banjarmasin Grapari办公室的消费者,他们使用Halo卡进行非概率抽样技术,总样本为140人。本研究的数据收集技术是通过发放问卷。使用多元线性回归分析的数据分析技术。研究结果证明,服务质量(X1)对购买决策(Y)有18%的显著正向影响。价格(X2)对购买决策(Y)有部分显著的正向影响,影响较大,达到78.4%。同时检验的结果显示,服务质量(X1)和价格(X2)对购买决策(Y)有显著的正向影响,效应较大,达78.8%。关键词:服务质量;价格;购买决策
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PENGARUH KUALITAS LAYANAN DAN HARGA KARTU SELULER TELKOMSEL TERHADAP KEPUTUSAN PEMBELIAN KONSUMEN PENGGUNA KARTU HALO DI BANJARMASIN (Studi Pada Kantor Grapari Telkomsel Kota Banjarmasin)
This study aims to determine the effect of partially and simultaneously between Service Quality (X1) and Price (X2) on Purchasing Decisions (Y). The population in this study is consumers in the Banjarmasin Grapari office who use Halo cards for sampling techniques using non-probability sampling with a total sample of 140 people. Data collection techniques in this research is by distributing questionnaires. Data analysis techniques using Multiple Linear Regression Analysis. The results of the study prove that Service Quality (X1) partially has a significant positive effect on Purchasing Decisions (Y) of 18%. And Price (X2) partially has a significant positive effect on Purchasing Decisions (Y) with a large influence of 78.4%. The results of simultaneous testing show that service quality (X1) and price (X2) have a significant positive effect on purchasing decisions (Y) with a large effect of 78.8%. Keywords: Service Quality; Price; Purchase Decisions
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