BPR的认知、实践和期望——一项英国研究

F. Hewitt, Kyungsim Yeon
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引用次数: 6

摘要

本文介绍了对英国BPR从业者的调查结果。它检查了他们对什么是BPR的看法,报告了他们如何执行各种BPR计划,并分析了这些计划背后的驱动力。调查结果与现有的理论和概念文献进行了比较。很明显,从业者已经采纳了一些早期发布的BPR原则(例如关注过程改进),同时普遍拒绝其他原则(例如“重新开始”的必要性)。最后,本文对研究结果的意义进行了分析,并提出了今后的研究方向。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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BPR Perceptions, Practices and Expectations—A UK Study
This paper presents the results of a survey of UK practitioners of BPR. It examines their perceptions of what BPR is, reports on how they are conducting their various BPR initiatives, and analyses the driving forces behind these initiatives. The survey results are compared with the existing theoretical and conceptual literature. It is clear that practitioners have adopted some of the early published tenets of BPR (such as a focus on process improvement), whilst generally rejecting others (such as the imperative of ‘starting over’). Finally the paper considers the implication of these findings and suggests a direction for future research.
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