苏格兰业务流程再造:调查与比较

S. Sockalingam, A. Doswell
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引用次数: 13

摘要

本文报告了对苏格兰业务流程再造(BPR)实践的实证调查,并将这一实践与西方国家其他调查报告进行了比较。如果世界,特别是信息世界正在全球化,那么国家之间的差异可能会消失。然而,结果表明,苏格兰的组织虽然与英国其他地区相当,但却远远落后于欧洲大陆和美国。还按部门进行了分析,这证实了先前关于部门偏见的发现,并按等级进行了分析,这证实了组织规模方面的偏见。结论是,报告正在进行业务流程再造的公司通常对他们的成功感到满意。业务流程再造在苏格兰是一个相对较新的现象。然而,新兴实践的模式是更成熟的再造国家的特征。
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Business Process Re‐engineering in Scotland: Survey and Comparison
This paper reports on empirical investigation into the practice of business process re-engineering (BPR) in Scotland and compares this practice with that reported from other surveys of Western nations. If the world, especially the information worl d is globalizing, national differences might be expected to be disappearing. However the results suggest that organizations in Scotland, although on a par with the rest of UK, are lagging behind Continental Europe and the US considerably. Analysis was als o carried out by sector which confirmed previous findings of sectorial bias, and by rank, which corroborated a bias in terms of organization size. The conclusions are that companies which report doing BPR are generally satisfied with their success. BPR is a relatively new phenomenon in Scotland. Nevertheless, the patterns of emerging practice characterize those of more mature re-engineering nations.
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