Evaluating IT Governance Implementation in The Plantation Company Using COBIT 5 Framework DSS01 Domain

Information technology is developing more rapidly causing the business transformation of plantation companies, especially in the field of information technology, which must be taken seriously. PT. XYZ is a plantation company whose main commodities are palm oil, tea and rubber. Companies must be able to understand how to manage and maximize the function of their information technology that can be used optimally to support the company's business processes. One of the frameworks that can be used to help manage information technology is COBIT 5. In this paper, the author will analyze the application and management of information technology within PT. XYZ uses the COBIT 5 framework with interview, survey and observation methodologies. The author focuses on the DSS01 (Manage Operations) domain to find out how to manage services delivery and support business processes using information technology from an operational management perspective.