{"title":"Inhibitors in ridesharing firms from developing Nations: A novel Integrated MCDM – Text Mining approach using Large-Scale data","authors":"Souradeep Koley , Mukesh Kumar Barua , Arnab Bisi","doi":"10.1016/j.tre.2024.103832","DOIUrl":null,"url":null,"abstract":"<div><div>Our study identifies major impediments (or inhibitors) faced by Transportation Network Companies (TNCs) such as Uber, Lyft, and Ola within the context of developing nations. While existing studies on TNCs centered on passenger adoption and drivers’ perspectives, we quantitively assess the inhibitors and provide mitigation strategies. To achieve this, we use machine learning methods, particularly Latent Dirichlet Allocation (LDA) and emotion analysis on large-scale public data, to understand and classify consumer perspectives on TNCs into multiple themes. The latent theme helps experts of different ridesharing firms get a holistic perspective of riders on TNCs, assisting them in identifying the inhibitors. Using the Delphi method, we were able to achieve a consensus in identifying six primary and nineteen secondary inhibitors. We rank the primary inhibitors based on the optimal weight obtained using the Bayesian Best Worst Method. To minimize uncertainty and imprecise judgment in decision-making, we combine the grey theory with the Decision-Making Trial and Evaluation Laboratory (Grey-DEMATEL) to identify the interrelationships among the secondary inhibitors. Moreover, we perform sensitivity analysis to show the robustness of our solution. Contrary to conventional perception, our findings indicate that the government is the primary inhibitor for TNCs due to current policy and discrepancies in regulations between central and states. Additionally, our studies introduce five new inhibitors to the literature, which include drivers inciting trip cancellation to avoid commission, internal coalition of drivers, commission miscomprehension among drivers, limited infrastructure for cashless operation, and internal conflict and dysfunction within the department. The findings from large-scale data analysis, coupled with group decision-making, offer various managerial implications that can guide future managers and policymakers to enhance the operational efficiency of firms.</div></div>","PeriodicalId":49418,"journal":{"name":"Transportation Research Part E-Logistics and Transportation Review","volume":"193 ","pages":"Article 103832"},"PeriodicalIF":8.3000,"publicationDate":"2024-10-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Transportation Research Part E-Logistics and Transportation Review","FirstCategoryId":"5","ListUrlMain":"https://www.sciencedirect.com/science/article/pii/S136655452400423X","RegionNum":1,"RegionCategory":"工程技术","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q1","JCRName":"ECONOMICS","Score":null,"Total":0}
引用次数: 0
Abstract
Our study identifies major impediments (or inhibitors) faced by Transportation Network Companies (TNCs) such as Uber, Lyft, and Ola within the context of developing nations. While existing studies on TNCs centered on passenger adoption and drivers’ perspectives, we quantitively assess the inhibitors and provide mitigation strategies. To achieve this, we use machine learning methods, particularly Latent Dirichlet Allocation (LDA) and emotion analysis on large-scale public data, to understand and classify consumer perspectives on TNCs into multiple themes. The latent theme helps experts of different ridesharing firms get a holistic perspective of riders on TNCs, assisting them in identifying the inhibitors. Using the Delphi method, we were able to achieve a consensus in identifying six primary and nineteen secondary inhibitors. We rank the primary inhibitors based on the optimal weight obtained using the Bayesian Best Worst Method. To minimize uncertainty and imprecise judgment in decision-making, we combine the grey theory with the Decision-Making Trial and Evaluation Laboratory (Grey-DEMATEL) to identify the interrelationships among the secondary inhibitors. Moreover, we perform sensitivity analysis to show the robustness of our solution. Contrary to conventional perception, our findings indicate that the government is the primary inhibitor for TNCs due to current policy and discrepancies in regulations between central and states. Additionally, our studies introduce five new inhibitors to the literature, which include drivers inciting trip cancellation to avoid commission, internal coalition of drivers, commission miscomprehension among drivers, limited infrastructure for cashless operation, and internal conflict and dysfunction within the department. The findings from large-scale data analysis, coupled with group decision-making, offer various managerial implications that can guide future managers and policymakers to enhance the operational efficiency of firms.
期刊介绍:
Transportation Research Part E: Logistics and Transportation Review is a reputable journal that publishes high-quality articles covering a wide range of topics in the field of logistics and transportation research. The journal welcomes submissions on various subjects, including transport economics, transport infrastructure and investment appraisal, evaluation of public policies related to transportation, empirical and analytical studies of logistics management practices and performance, logistics and operations models, and logistics and supply chain management.
Part E aims to provide informative and well-researched articles that contribute to the understanding and advancement of the field. The content of the journal is complementary to other prestigious journals in transportation research, such as Transportation Research Part A: Policy and Practice, Part B: Methodological, Part C: Emerging Technologies, Part D: Transport and Environment, and Part F: Traffic Psychology and Behaviour. Together, these journals form a comprehensive and cohesive reference for current research in transportation science.