The Effect of Tourist Facilities on Visitor Satisfaction in Tourist Attractions in Pamutusan Island, Bungus West Sumatera

Abstract

This research is motivated by the price of the package complained about being quite high because it is not in accordance with the facilities and tourist attractions on the island of Pamutusan. Bad condition tourist attraction facilities, such as open wells and the beach area look dirty because of the scattered garbage. This article aims to reveal the factual effect of tourist facilities on visitor satisfaction in the tourist attraction of the island of Pamutusan West Sumatra. This type of research is causal associative. The population in this study is visitors to Pamutusan Island with 100 respondents. Data analysis techniques using in this study is analysis of the level of respondents' achievement, the test of classical assumptions and hypothesis testing. The results showed the TCR for the facility variable obtained a TCR of 77.20% with a sufficient category. It would be better if the addition of facilities that do not yet exist and the improvement of facilities that are in poor condition. While the visitor satisfaction variable gets TCR 80% in the good category. Regression test results showed the value of the analysis results known t count = -3.031 with sig = 0.003 <0.05. This means that there is an influence between facilities on visitor satisfaction in tourist attractions on the island of Pamutusan.