How does omnichannel retailing deliver customer value? Insights from science mapping and future agenda

Omkar Dastane, Garry Wei-Han Tan, Muhammad Rafiq, Shalini Aggarwal
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Abstract

Retailers need to adopt an omnichannel strategy to survive and thrive in the digital era, considering the industry’s competitiveness and technological disruption. If sources of consumer value in om...
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全渠道零售如何实现客户价值?科学绘图和未来议程的启示
考虑到行业的竞争力和技术的颠覆性,零售商需要采取全渠道战略才能在数字时代生存和发展。如果消费者价值的来源在全渠道中...
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来源期刊
CiteScore
4.00
自引率
6.20%
发文量
21
期刊最新文献
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