Experiments into the influence of linguistic (in)directness on perceived face-threat in Twitter complaints

IF 1.4 2区 文学 0 LANGUAGE & LINGUISTICS Journal of Politeness Research-Language Behaviour Culture Pub Date : 2022-04-20 DOI:10.1515/pr-2019-0042
Nicolas Ruytenbeek, S. Decock, I. Depraetere
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引用次数: 4

Abstract

Abstract To date, there has been little attention for the factors that influence the perception of online complaints. We present two experiments in which we test the impact of the degree of linguistic (in)directness and the formal realization of complaint components on complaint perception. Our experimental stimuli are designed on the basis of French-language authentic Twitter complaints which have been coded in terms of the presence of four constitutive complaint components: the complainable, the negative evaluation of the complainable, the person/company responsible for the complainable, and a wish for compensation. In our experiments, participants are asked to read Twitter complaints, and they are invited to assess them in terms of perceived strength, dissatisfaction, (im)politeness, and offensiveness. Our results indicate that not only the number but also the type of component that is formally realized shape complaint perception. We also find a positive correlation between perceived complaint strength and impoliteness. In addition, different formal realizations of the negative evaluation of the complainable have a different effect on complaint perception; in particular, negative emoji make the complaints softer and more polite. We also discuss methodological issues that have arisen while designing the experiments and that have to do with the operationalization of face-threat.
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语言直接性对推特投诉中感知到的面部威胁影响的实验
摘要到目前为止,影响网络投诉感知的因素很少受到关注。我们提出了两个实验,测试了语言的直接程度和抱怨成分的形式实现对抱怨感知的影响。我们的实验刺激是基于法语真实的推特投诉设计的,这些投诉根据四个构成投诉的组成部分进行编码:可投诉者、对可投诉者的负面评价、对可抱怨者负责的个人/公司以及要求赔偿的愿望。在我们的实验中,参与者被要求阅读推特上的抱怨,并被邀请从感知的力量、不满、礼貌和冒犯性方面对其进行评估。我们的结果表明,正式实现形状抱怨感知的不仅是构件的数量,还有构件的类型。我们还发现,感知到的抱怨强度和不礼貌之间存在正相关。此外,对可投诉者负面评价的不同形式实现对投诉感知的影响也不同;尤其是负面的表情符号让抱怨变得更柔和、更有礼貌。我们还讨论了在设计实验时出现的方法论问题,这些问题与面部威胁的操作有关。
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来源期刊
CiteScore
2.50
自引率
30.00%
发文量
24
期刊介绍: The Journal of Politeness Research responds to the urgent need to provide an international forum for the discussion of all aspects of politeness as a complex linguistic and non-linguistic phenomenon. Politeness has interested researchers in fields of academic activity as diverse as business studies, foreign language teaching, developmental psychology, social psychology, sociolinguistics, linguistic pragmatics, social anthropology, cultural studies, sociology, communication studies, and gender studies. The journal provides an outlet through which researchers on politeness phenomena from these diverse fields of interest may publish their findings and where it will be possible to keep up to date with the wide range of research published in this expanding field.
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