Pub Date : 2023-01-01DOI: 10.32597/jala/vol8/iss1/1
Anastasi Mulraine-Campbell, Stacyann Quintero
This case study focuses on the Undergraduate Library Orientation Feedback Survey, disseminated for first- and second-year undergraduate students at the University of the Southern Caribbean during the 1st Semester (September) of four academic years spanning 2018 to 2021. The surveys were administered following library sessions offered as part of the Academic Writing I course in collaboration with the School of Distance Education and the School of Education and Humanities, underscoring the critical role that the library can play in a student’s academic journey. Findings revealed that student satisfaction and understanding remained mainly positive from pre-pandemic levels to during the pandemic. Librarian feedback suggested recommendations for additional training in online teaching for presenters, additional student-centered learning activities integrated into the virtual orientation, and more significant marketing efforts to follow through with students at point-of-need.
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This study seeks to assess the user frequency and impact of ICT on the performance of the User Services Division, with specific insight on the Circulation, Reference and Instruction Units of the Forde Library. The impact of ICT was measured using cluster-based sampling given to 340 undergraduate students, with a return rate of 62% - 211 students. The analysis revealed a significant lack of awareness and usage of the ICT offerings. Exceptions to low usage and awareness were the OPAC and the Library’s Website. The main factors that impacted the low awareness and usage were limited marketing, no knowledge of ICT offerings, no need for the offerings and complications experienced while using the offerings. Overall, the benefits of the ICT offerings were not recognized by the sample size and as such, lower scores of relevancy, ease of use and user-friendliness were recorded. Recommendations focused on marketing, training, and interdepartmental collaboration.
{"title":"The Impact of Information and Communication Technology on the User Services Division of the Forde Library of University of the Southern Caribbean","authors":"Anastasia Mulraine-Campbell, Kerry-Ann Rodney-Wellington","doi":"10.32597/jala/vol7/iss1/1","DOIUrl":"https://doi.org/10.32597/jala/vol7/iss1/1","url":null,"abstract":"This study seeks to assess the user frequency and impact of ICT on the performance of the User Services Division, with specific insight on the Circulation, Reference and Instruction Units of the Forde Library. The impact of ICT was measured using cluster-based sampling given to 340 undergraduate students, with a return rate of 62% - 211 students. The analysis revealed a significant lack of awareness and usage of the ICT offerings. Exceptions to low usage and awareness were the OPAC and the Library’s Website. The main factors that impacted the low awareness and usage were limited marketing, no knowledge of ICT offerings, no need for the offerings and complications experienced while using the offerings. Overall, the benefits of the ICT offerings were not recognized by the sample size and as such, lower scores of relevancy, ease of use and user-friendliness were recorded. Recommendations focused on marketing, training, and interdepartmental collaboration.","PeriodicalId":104468,"journal":{"name":"Journal of Adventist Libraries and Archives","volume":"19 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-08-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128274183","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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