首页 > 最新文献

管理学最新文献

英文 中文
IF:
Urban Digital Twins and metaverses towards city multiplicities: uniting or dividing urban experiences? 城市数字双胞胎和迈向城市多重性的元verses:联合还是分割城市经验?
IF 3.4 2区 哲学 Q1 ETHICS Pub Date : 2025-01-01 Epub Date: 2024-11-23 DOI: 10.1007/s10676-024-09812-3
Javier Argota Sánchez-Vaquerizo

Urban Digital Twins (UDTs) have become the new buzzword for researchers, planners, policymakers, and industry experts when it comes to designing, planning, and managing sustainable and efficient cities. It encapsulates the last iteration of the technocratic and ultra-efficient, post-modernist vision of smart cities. However, while more applications branded as UDTs appear around the world, its conceptualization remains ambiguous. Beyond being technically prescriptive about what UDTs are, this article focuses on their aspects of interaction and operationalization in connection to people in cities, and how enhanced by metaverse ideas they can deepen societal divides by offering divergent urban experiences based on different stakeholder preferences. Therefore, firstly this article repositions the term UDTs by comparing existing concrete and located applications that have a focus on interaction and participation, including some that may be closer to the concept of UDT than is commonly assumed. Based on the components found separately in the different studied cases, it is possible to hypothesize about possible future, more advanced realizations of UDTs. This enables us to contrast their positive and negative societal impacts. While the development of new immersive interactive digital worlds can improve planning using collective knowledge for more inclusive and diverse cities, they pose significant risks not only the common ones regarding privacy, transparency, or fairness, but also social fragmentation based on urban digital multiplicities. The potential benefits and challenges of integrating this multiplicity of UDTs into participatory urban governance emphasize the need for human-centric approaches to promote socio-technical frameworks able to mitigate risks as social division.

城市数字双胞胎(UDTs)已成为研究人员、规划人员、决策者和行业专家在设计、规划和管理可持续高效城市时的新流行语。它概括了技术官僚、超高效、后现代主义的智慧城市愿景的最后一次迭代。然而,尽管世界各地出现了越来越多打着 UDT 标签的应用,但其概念仍然模糊不清。除了在技术上规定什么是 UDTs 之外,本文重点关注的是 UDTs 与城市中人的互动和操作方面,以及它们如何在元宇宙思想的推动下,根据不同利益相关者的偏好提供不同的城市体验,从而加深社会分化。因此,本文首先通过比较现有的以互动和参与为重点的具体应用和定位应用,包括一些可能比通常认为的更接近 UDT 概念的应用,对 UDT 一词进行了重新定位。根据在不同研究案例中分别发现的组成部分,我们可以对未来可能出现的更先进的 UDT 进行假设。这使我们能够对比它们对社会的积极和消极影响。虽然开发新的沉浸式互动数字世界可以利用集体知识改善规划,使城市更具包容性和多样性,但它们也带来了巨大的风险,不仅是隐私、透明度或公平性方面的常见风险,还有基于城市数字多元性的社会分裂风险。在参与式城市治理中融入这种多元 UDT 的潜在益处和挑战,强调了以人为本的方法的必要性,以促进能够减轻社会分裂风险的社会技术框架。
{"title":"Urban Digital Twins and metaverses towards city multiplicities: uniting or dividing urban experiences?","authors":"Javier Argota Sánchez-Vaquerizo","doi":"10.1007/s10676-024-09812-3","DOIUrl":"https://doi.org/10.1007/s10676-024-09812-3","url":null,"abstract":"<p><p>Urban Digital Twins (UDTs) have become the new buzzword for researchers, planners, policymakers, and industry experts when it comes to designing, planning, and managing sustainable and efficient cities. It encapsulates the last iteration of the technocratic and ultra-efficient, post-modernist vision of smart cities. However, while more applications branded as UDTs appear around the world, its conceptualization remains ambiguous. Beyond being technically prescriptive about what UDTs are, this article focuses on their aspects of interaction and operationalization in connection to people in cities, and how enhanced by metaverse ideas they can deepen societal divides by offering divergent urban experiences based on different stakeholder preferences. Therefore, firstly this article repositions the term UDTs by comparing existing concrete and located applications that have a focus on interaction and participation, including some that may be closer to the concept of UDT than is commonly assumed. Based on the components found separately in the different studied cases, it is possible to hypothesize about possible future, more advanced realizations of UDTs. This enables us to contrast their positive and negative societal impacts. While the development of new immersive interactive digital worlds can improve planning using collective knowledge for more inclusive and diverse cities, they pose significant risks not only the common ones regarding privacy, transparency, or fairness, but also social fragmentation based on urban digital multiplicities. The potential benefits and challenges of integrating this multiplicity of UDTs into participatory urban governance emphasize the need for human-centric approaches to promote socio-technical frameworks able to mitigate risks as social division.</p>","PeriodicalId":51495,"journal":{"name":"Ethics and Information Technology","volume":"27 1","pages":"4"},"PeriodicalIF":3.4,"publicationDate":"2025-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.ncbi.nlm.nih.gov/pmc/articles/PMC11584446/pdf/","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142710416","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"哲学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Employees' Reactions to a Citizen Incivility Climate: A Multilevel Multisource Study. 员工对公民不文明氛围的反应:一项多层次、多来源的研究
IF 4.2 3区 材料科学 Q2 CHEMISTRY, PHYSICAL Pub Date : 2024-12-01 Epub Date: 2023-05-24 DOI: 10.1177/0734371X231175336
Sylvie Guerrero, Marie-Ève Lapalme, Kathleen Bentein

Although public service employees are regularly exposed to uncivil behavior by citizens, we still know little about the effects of these incivilities. This study aims to examine the reactions of public employees who work in a climate of citizen incivility. Using a multilevel multisource design, we examine the indirect effects of citizen incivility climate on employee withdrawal and helping behaviors via job tension, and test the moderating influence of employees' public service motivation on these relationships. Our analyses were performed using data collected from a sample of 734 employees and 77 supervisors working in Canadian public libraries. Results show that public servants who work in a climate of citizen incivility experience greater job tension and consequently show more withdrawal and less helping behaviors. Our results also show that public service motivation acts as a buffer against the detrimental effects of incivility climate on helping behaviors, but not against withdrawal.

尽管公共服务人员经常接触到公民的不文明行为,但我们对这些不文明行为的影响知之甚少。本研究旨在调查在公民不文明环境中工作的公职人员的反应。采用多层次多源设计,我们检验了公民不文明氛围通过工作紧张对员工退出和帮助行为的间接影响,并检验了员工公共服务动机对这些关系的调节作用。我们的分析是使用从加拿大公共图书馆工作的734名员工和77名主管的样本中收集的数据进行的。结果表明,在公民不文明的环境中工作的公务员会经历更大的工作紧张,因此表现出更多的退缩和更少的帮助行为。我们的研究结果还表明,公共服务动机可以缓冲不文明氛围对帮助行为的不利影响,但不能阻止退出。
{"title":"Employees' Reactions to a Citizen Incivility Climate: A Multilevel Multisource Study.","authors":"Sylvie Guerrero, Marie-Ève Lapalme, Kathleen Bentein","doi":"10.1177/0734371X231175336","DOIUrl":"10.1177/0734371X231175336","url":null,"abstract":"<p><p>Although public service employees are regularly exposed to uncivil behavior by citizens, we still know little about the effects of these incivilities. This study aims to examine the reactions of public employees who work in a climate of citizen incivility. Using a multilevel multisource design, we examine the indirect effects of citizen incivility climate on employee withdrawal and helping behaviors via job tension, and test the moderating influence of employees' public service motivation on these relationships. Our analyses were performed using data collected from a sample of 734 employees and 77 supervisors working in Canadian public libraries. Results show that public servants who work in a climate of citizen incivility experience greater job tension and consequently show more withdrawal and less helping behaviors. Our results also show that public service motivation acts as a buffer against the detrimental effects of incivility climate on helping behaviors, but not against withdrawal.</p>","PeriodicalId":4,"journal":{"name":"ACS Applied Energy Materials","volume":" ","pages":"821-841"},"PeriodicalIF":4.2,"publicationDate":"2024-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.ncbi.nlm.nih.gov/pmc/articles/PMC11481042/pdf/","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41752446","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"材料科学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Children as a “Left Behind” group by outdoor hospitality businesses (Campsites): A human resources perspective 儿童是户外接待企业(露营地)的 "留守 "群体:人力资源视角
IF 9.9 1区 管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2024-11-26 DOI: 10.1016/j.ijhm.2024.104001
Kevin Grande , Hugues Séraphin
Through better recruitment of Children’s representatives working in mini-clubs, outdoor hospitality businesses have a further opportunity to both enhance the well-being of children while also addressing a major societal issue such as sustainability. The findings of the research suggest that the content of job advert for children’s representatives should be recalibrating with a focus on philosophy of the organisation (responsible management education), which will then inform the type of knowledge wished to be conveyed (sustainability), how (case method), and the profile (qualifications, experience, personality, etc) of the staff needed. The findings of the research also highlight the fact that job crafting, which used to be solely a coping strategy used by staff, is also a coping strategy used by managers in their recruitment strategy. There is an urge for the development of qualifications/courses in Youth, Society and Sustainable Futures to prevent staff and managers developing their own coping strategies, which might negatively impact the performance of the organization.
通过更好地招聘在迷你俱乐部工作的儿童代表,户外接待企业将有更多机会在提高儿童福利的同时,解决可持续发展等重大社会问题。研究结果表明,应重新调整儿童代表的招聘广告内容,重点关注组织的理念(负责任的管理教育),然后根据理念确定希望传达的知识类型(可持续性)、方式(案例法)以及所需员工的概况(资历、经验、个性等)。研究结果还凸显了一个事实,即工作精心制作过去只是员工的一种应对策略,现在也是管理者在招聘策略中使用的一种应对策略。有必要开发青年、社会和可持续未来方面的资格认证/课程,以防止工作人员和管理人 员制定自己的应对策略,因为这可能会对组织的绩效产生负面影响。
{"title":"Children as a “Left Behind” group by outdoor hospitality businesses (Campsites): A human resources perspective","authors":"Kevin Grande ,&nbsp;Hugues Séraphin","doi":"10.1016/j.ijhm.2024.104001","DOIUrl":"10.1016/j.ijhm.2024.104001","url":null,"abstract":"<div><div>Through better recruitment of Children’s representatives working in mini-clubs, outdoor hospitality businesses have a further opportunity to both enhance the well-being of children while also addressing a major societal issue such as sustainability. The findings of the research suggest that the content of job advert for children’s representatives should be recalibrating with a focus on philosophy of the organisation (responsible management education), which will then inform the type of knowledge wished to be conveyed (sustainability), how (case method), and the profile (qualifications, experience, personality, etc) of the staff needed. The findings of the research also highlight the fact that job crafting, which used to be solely a coping strategy used by staff, is also a coping strategy used by managers in their recruitment strategy. There is an urge for the development of qualifications/courses in Youth, Society and Sustainable Futures to prevent staff and managers developing their own coping strategies, which might negatively impact the performance of the organization.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"125 ","pages":"Article 104001"},"PeriodicalIF":9.9,"publicationDate":"2024-11-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142706589","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Creating memorable theme park experiences: the role of customer-to-customer interactions, perceived similarity and sense of immersive 创造难忘的主题公园体验:顾客与顾客之间的互动、感知到的相似性和身临其境感的作用
IF 7.8 2区 管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2024-11-26 DOI: 10.1108/tr-06-2024-0510
Wiyata Wiyata, Edy Yulianto, Muhammad Aliff Asyraff, Nur Adilah Md Zain, Mohd Hafiz Hanafiah
<h3>Purpose</h3><p>This study aims to examine theme park visitor interactions and their effects on experiences. It specifically aims to investigate perceived similarity’s impact on immersion and memorable experiences and how these experiences influence revisit intention and recommendations while exploring the mediating role of immersion within theme park settings.</p><!--/ Abstract__block --><h3>Design/methodology/approach</h3><p>A cross-sectional survey design was used, collecting data through purposive sampling from 494 respondents through a face-to-face survey at Jatim Theme Park, Indonesia.</p><!--/ Abstract__block --><h3>Findings</h3><p>The analysis confirms visitors’ perceived similarity significantly influences their sense of immersion and, in return, contributes to creating memorable experiences. In return, their memorable theme park experiences significantly impact their revisit intentions and willingness to recommend. In addition, this study also found that sense of immersion substantially mediates the relationship between perceived similarity and memorable experiences.</p><!--/ Abstract__block --><h3>Research limitations/implications</h3><p>This research bridges gaps in the existing literature by integrating social interaction factors with experiential outcomes, contributing to current theoretical advancement and practical applications in theme park research.</p><!--/ Abstract__block --><h3>Practical implications</h3><p>This study contributes to the advanced understanding of social identity theory, similarity-attraction theory and flow theory within theme park management settings, providing valuable practical insights for theme park managers.</p><!--/ Abstract__block --><h3>Originality/value</h3><p>This study’s originality lies in its integrated analysis of the interplay between perceived similarity among theme park visitors and their immersive experiences and how these elements collectively enhance memorable tourism experiences. By highlighting the mediating role of immersion, it offers novel insights into the mechanisms that drive visitor engagement and behavioral intentions, thus providing a better understanding of visitor dynamics in theme parks.</p><!--/ Abstract__block --><h3>目的</h3><p>本研究考察了主题公园游客互动及其对体验的影响。具体来说, 旨在调查感知相似性对沉浸感和难忘体验的影响, 以及这些体验如何影响游客的重游意图和推荐意愿, 同时探索沉浸感在主题公园环境中的中介作用。</p><!--/ Abstract__block --><h3>方法</h3><p>采用横断面调查设计, 通过在印度尼西亚贾丁主题公园进行面对面调查, 从494名受访者处收集数据, 采用目的性抽样方法。</p><!--/ Abstract__block --><h3>发现</h3><p>结构方程模型(SEM)分析确认, 游客的感知相似性显著影响他们的沉浸感, 进而有助于创造难忘的体验。反过来, 这些难忘的主题公园体验显著影响了他们的重游意图和推荐意愿。此外, 本研究还发现, 沉浸感在感知相似性与难忘体验之间的关系中起到了显著的中介作用。</p><!--/ Abstract__block --><h3>研究意义</h3><p>本研究通过将社会互动因素与体验结果结合, 填补了现有文献中的空白, 为主题公园研究的理论发展和实践应用做出了贡献。</p><!--/ Abstract__block --><h3>实践意义</h3><p>本研究有助于深入理解社会身份理论、相似吸引理论和流动理论在主题公园管理中的应用, 为主题公园经理提供了宝贵的实践洞见。</p><!--/ Abstract__block --><h3>原创性</h3><p>本研究的原创性在于对主题公园游客之间的感知相似性与他们的沉浸体验之间相互作用的综合分析, 以及这些因素如何共同增强难忘的旅游体验。通过突显沉浸感的中介作用, 本研究提供了关于驱动游客参与和行为意图的机制的新见解, 从而更好地理解了主
目的 本研究旨在探讨主题公园游客互动及其对体验的影响。本研究采用横断面调查设计,通过在印度尼西亚 Jatim 主题公园进行的面对面调查,从 494 名受访者中进行有目的抽样,收集数据。反过来,难忘的主题公园体验也会极大地影响游客的重游意愿和推荐意愿。此外,本研究还发现,沉浸感对感知到的相似性与难忘体验之间的关系起到了重要的中介作用。研究局限/启示本研究通过将社会互动因素与体验结果相结合,弥补了现有文献的不足,有助于当前主题公园研究的理论进步和实际应用。实践意义本研究有助于在主题公园管理环境中加深对社会认同理论、相似性-吸引力理论和流动理论的理解,为主题公园管理者提供有价值的实践启示。本研究的独创性在于它综合分析了主题公园游客感知到的相似性与他们身临其境的体验之间的相互作用,以及这些因素如何共同增强令人难忘的旅游体验。通过强调身临其境的中介作用,本研究为游客参与和行为意向的驱动机制提供了新颖的见解,从而让人们更好地了解主题公园游客的动态。目的本研究考察了主题公园游客互动及其对体验的影响。具体来说,旨在调查感知相似性对沉浸感和难忘体验的影响, 以及这些体验如何影响游客的重游意图和意愿推荐, 同时探索沉浸感在主题公园环境中的中介作用。方法采用横断面调查设计, 通过在印度尼西亚贾丁主题公园进行面对面调查, 从 494 名受访者处收集数据、采用目的性抽样方法。发现结构方程模型(sem)分析确认, 游客的感知相似性显著影响了他们的沉浸感, 进而有助于创造难忘的体验。反过来, 这些难忘的主题公园体验显著影响了他们的重游意图和推荐意愿。此外, 本研究还发现, 沉浸感在感知相似性与难忘体验之间的关系中起到了显著的中介作用。研究意义本研究通过将社会互动因素与体验结果结合、填补了现有文献中的空白, 为主题公园研究的理论发展和实践应用做出了贡献。实践意义本研究有助于深入理解社会身份理论、相似吸引理论和流动理论在主题公园管理中的应用, 为主题公园经理提供了宝贵的实践洞见。原创性本研究的原创性在于对主题公园游客之间的感知相似性与他们的沉浸体验之间相互作用的综合分析、以及这些因素如何共同增强难忘的旅游体验。通过突显沉浸感的中介作用, 本研究提供了关于驱动游客参与和行为意图的机制的新见解、这项研究分析了主题公园中游客的互动及其对体验的影响。具体来说,它旨在研究感知相似性对沉浸式体验和难忘体验的影响,以及这些体验如何影响重游意向和推荐,同时探索沉浸式体验在主题公园环境中的中介作用。结果分析证实,游客感知到的相似性显著影响了他们的沉浸感,进而有助于创造难忘的体验。此外,在主题公园的难忘体验会极大地影响游客再次游览的意愿和推荐意愿。此外,本研究还提供了证据,证明沉浸感对感知到的相似性与难忘体验之间的关系具有重要的中介作用。研究局限/启示本研究通过将社会互动因素与体验结果相结合,填补了现有文献的空白,有助于当前主题公园研究的理论进步和实际应用。实践意义本研究有助于在主题公园管理环境中加深对社会认同理论、相似性-吸引力理论和流动理论的理解,为主题公园管理者提供有价值的实践启示。原创性/价值本研究的原创性在于它综合分析了主题公园游客感知到的相似性与他们身临其境的体验之间的相互作用,以及这些因素如何共同增强令人难忘的旅游体验。身临其境的中介作用为游客参与和行为意向的驱动机制提供了新的视角,从而让人们更好地了解主题公园的游客动态。
{"title":"Creating memorable theme park experiences: the role of customer-to-customer interactions, perceived similarity and sense of immersive","authors":"Wiyata Wiyata, Edy Yulianto, Muhammad Aliff Asyraff, Nur Adilah Md Zain, Mohd Hafiz Hanafiah","doi":"10.1108/tr-06-2024-0510","DOIUrl":"https://doi.org/10.1108/tr-06-2024-0510","url":null,"abstract":"&lt;h3&gt;Purpose&lt;/h3&gt;\u0000&lt;p&gt;This study aims to examine theme park visitor interactions and their effects on experiences. It specifically aims to investigate perceived similarity’s impact on immersion and memorable experiences and how these experiences influence revisit intention and recommendations while exploring the mediating role of immersion within theme park settings.&lt;/p&gt;&lt;!--/ Abstract__block --&gt;\u0000&lt;h3&gt;Design/methodology/approach&lt;/h3&gt;\u0000&lt;p&gt;A cross-sectional survey design was used, collecting data through purposive sampling from 494 respondents through a face-to-face survey at Jatim Theme Park, Indonesia.&lt;/p&gt;&lt;!--/ Abstract__block --&gt;\u0000&lt;h3&gt;Findings&lt;/h3&gt;\u0000&lt;p&gt;The analysis confirms visitors’ perceived similarity significantly influences their sense of immersion and, in return, contributes to creating memorable experiences. In return, their memorable theme park experiences significantly impact their revisit intentions and willingness to recommend. In addition, this study also found that sense of immersion substantially mediates the relationship between perceived similarity and memorable experiences.&lt;/p&gt;&lt;!--/ Abstract__block --&gt;\u0000&lt;h3&gt;Research limitations/implications&lt;/h3&gt;\u0000&lt;p&gt;This research bridges gaps in the existing literature by integrating social interaction factors with experiential outcomes, contributing to current theoretical advancement and practical applications in theme park research.&lt;/p&gt;&lt;!--/ Abstract__block --&gt;\u0000&lt;h3&gt;Practical implications&lt;/h3&gt;\u0000&lt;p&gt;This study contributes to the advanced understanding of social identity theory, similarity-attraction theory and flow theory within theme park management settings, providing valuable practical insights for theme park managers.&lt;/p&gt;&lt;!--/ Abstract__block --&gt;\u0000&lt;h3&gt;Originality/value&lt;/h3&gt;\u0000&lt;p&gt;This study’s originality lies in its integrated analysis of the interplay between perceived similarity among theme park visitors and their immersive experiences and how these elements collectively enhance memorable tourism experiences. By highlighting the mediating role of immersion, it offers novel insights into the mechanisms that drive visitor engagement and behavioral intentions, thus providing a better understanding of visitor dynamics in theme parks.&lt;/p&gt;&lt;!--/ Abstract__block --&gt;\u0000&lt;h3&gt;目的&lt;/h3&gt;\u0000&lt;p&gt;本研究考察了主题公园游客互动及其对体验的影响。具体来说, 旨在调查感知相似性对沉浸感和难忘体验的影响, 以及这些体验如何影响游客的重游意图和推荐意愿, 同时探索沉浸感在主题公园环境中的中介作用。&lt;/p&gt;&lt;!--/ Abstract__block --&gt;\u0000&lt;h3&gt;方法&lt;/h3&gt;\u0000&lt;p&gt;采用横断面调查设计, 通过在印度尼西亚贾丁主题公园进行面对面调查, 从494名受访者处收集数据, 采用目的性抽样方法。&lt;/p&gt;&lt;!--/ Abstract__block --&gt;\u0000&lt;h3&gt;发现&lt;/h3&gt;\u0000&lt;p&gt;结构方程模型(SEM)分析确认, 游客的感知相似性显著影响他们的沉浸感, 进而有助于创造难忘的体验。反过来, 这些难忘的主题公园体验显著影响了他们的重游意图和推荐意愿。此外, 本研究还发现, 沉浸感在感知相似性与难忘体验之间的关系中起到了显著的中介作用。&lt;/p&gt;&lt;!--/ Abstract__block --&gt;\u0000&lt;h3&gt;研究意义&lt;/h3&gt;\u0000&lt;p&gt;本研究通过将社会互动因素与体验结果结合, 填补了现有文献中的空白, 为主题公园研究的理论发展和实践应用做出了贡献。&lt;/p&gt;&lt;!--/ Abstract__block --&gt;\u0000&lt;h3&gt;实践意义&lt;/h3&gt;\u0000&lt;p&gt;本研究有助于深入理解社会身份理论、相似吸引理论和流动理论在主题公园管理中的应用, 为主题公园经理提供了宝贵的实践洞见。&lt;/p&gt;&lt;!--/ Abstract__block --&gt;\u0000&lt;h3&gt;原创性&lt;/h3&gt;\u0000&lt;p&gt;本研究的原创性在于对主题公园游客之间的感知相似性与他们的沉浸体验之间相互作用的综合分析, 以及这些因素如何共同增强难忘的旅游体验。通过突显沉浸感的中介作用, 本研究提供了关于驱动游客参与和行为意图的机制的新见解, 从而更好地理解了主","PeriodicalId":47805,"journal":{"name":"Tourism Review","volume":"4 1","pages":""},"PeriodicalIF":7.8,"publicationDate":"2024-11-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142690782","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Metaverse platform attributes and customer experience measurement 元数据平台属性与客户体验测量
IF 11 1区 管理学 Q1 BUSINESS Pub Date : 2024-11-26 DOI: 10.1016/j.jretconser.2024.104159
Syed Mahmudur Rahman , Noman H. Chowdhury , Jana Lay-Hwa Bowden , Jamie Carlson
The metaverse has enormous potential to provide customers with novel experiences and support brand capabilities. Therefore, ensuring a high-quality customer experience in the metaverse is critical for the growth of metaverse platforms and brand success. However, while measures of customer experience in both traditional and digital contexts have long been established, they have not yet been adapted to the unique context of the metaverse. Employing a multiphase mixed-methods research design, we propose a simple 10-item scale to measure metaverse customer experience (MVCX) based on the evaluation of 10 key metaverse platform attributes: aesthetics, commerciality, communality, creativity, efficiency, immersion, interoperability, personalization, privacy, and trialability. Our reliability and validity tests across multiple studies demonstrate that the MVCX scale has sound psychometric properties and can reliably predict customer satisfaction, ongoing usage intentions, and share of time spent on a metaverse platform. This study offers the first operationalized, attribute-level model of MVCX, contributing to both the digital customer experience literature and practice. The short 10-item MVCX scale can be used by marketing managers to enhance customer experience and satisfaction, thereby ensuring brand success.
在为客户提供新颖体验和支持品牌能力方面,元网具有巨大的潜力。因此,确保在元宇宙中获得高质量的客户体验对于元宇宙平台的发展和品牌的成功至关重要。然而,尽管在传统和数字环境中衡量客户体验的标准早已确立,但这些标准尚未适用于元海外的独特环境。我们采用多阶段混合方法研究设计,提出了一个简单的 10 项量表来衡量元海外客户体验(MVCX),该量表基于对 10 个关键元海外平台属性的评估:美学、商业性、社区性、创造性、效率、沉浸感、互操作性、个性化、隐私性和可试用性。我们在多项研究中进行的信度和效度测试表明,MVCX 量表具有良好的心理测量特性,能够可靠地预测客户满意度、持续使用意向以及在元数据平台上花费的时间份额。本研究提供了第一个可操作的、属性级的 MVCX 模型,为数字客户体验文献和实践做出了贡献。营销经理可以利用简短的 10 项 MVCX 量表来提升客户体验和满意度,从而确保品牌的成功。
{"title":"Metaverse platform attributes and customer experience measurement","authors":"Syed Mahmudur Rahman ,&nbsp;Noman H. Chowdhury ,&nbsp;Jana Lay-Hwa Bowden ,&nbsp;Jamie Carlson","doi":"10.1016/j.jretconser.2024.104159","DOIUrl":"10.1016/j.jretconser.2024.104159","url":null,"abstract":"<div><div>The metaverse has enormous potential to provide customers with novel experiences and support brand capabilities. Therefore, ensuring a high-quality customer experience in the metaverse is critical for the growth of metaverse platforms and brand success. However, while measures of customer experience in both traditional and digital contexts have long been established, they have not yet been adapted to the unique context of the metaverse. Employing a multiphase mixed-methods research design, we propose a simple 10-item scale to measure metaverse customer experience (MVCX) based on the evaluation of 10 key metaverse platform attributes: aesthetics, commerciality, communality, creativity, efficiency, immersion, interoperability, personalization, privacy, and trialability. Our reliability and validity tests across multiple studies demonstrate that the MVCX scale has sound psychometric properties and can reliably predict customer satisfaction, ongoing usage intentions, and share of time spent on a metaverse platform. This study offers the first operationalized, attribute-level model of MVCX, contributing to both the digital customer experience literature and practice. The short 10-item MVCX scale can be used by marketing managers to enhance customer experience and satisfaction, thereby ensuring brand success.</div></div>","PeriodicalId":48399,"journal":{"name":"Journal of Retailing and Consumer Services","volume":"83 ","pages":"Article 104159"},"PeriodicalIF":11.0,"publicationDate":"2024-11-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142704311","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
To vote or not to vote? The impact of gratitude expression on helpfulness voting in peer-to-peer accommodation reviews 投票还是不投票?点对点住宿评论中感激之情的表达对有用性投票的影响
IF 10.9 1区 管理学 Q1 ENVIRONMENTAL STUDIES Pub Date : 2024-11-26 DOI: 10.1016/j.tourman.2024.105094
Ziming Jiang, Rufeng Chen
While scholars have increasingly examined the effectiveness of emotional expressions in online reviews, the interpersonal effects of gratitude expression in peer-to-peer (P2P) accommodation reviews remain unclear. Based on emotions as social information (EASI) theory, this study conducted a secondary data analysis and two scenario-based experiments. The results revealed that gratitude expression in P2P accommodation reviews fosters observers’ helpfulness voting, and this relationship is mediated by empathy and perceived authenticity. Furthermore, the managerial response strategy serves as a boundary condition for the impact of gratitude expression on observers’ empathy and perceived authenticity. These findings contribute to a broader understanding of gratitude, emotional expressions in P2P accommodation reviews, managerial responses, and EASI theory, offering practical insights for P2P accommodation platforms and homestay hosts.
尽管越来越多的学者研究了在线评论中情感表达的有效性,但点对点(P2P)住宿评论中感恩表达的人际效应仍不明确。本研究以情感即社会信息(EASI)理论为基础,进行了二手数据分析和两个场景实验。结果表明,P2P 住宿评论中的感激表达促进了观察者的乐于助人投票,而这种关系是由移情和感知真实性中介的。此外,管理者的回应策略是感恩表达对观察者移情和感知真实性影响的边界条件。这些发现有助于加深对P2P住宿评论中的感激之情、情感表达、管理者回应和EASI理论的理解,为P2P住宿平台和民宿主人提供了实用的启示。
{"title":"To vote or not to vote? The impact of gratitude expression on helpfulness voting in peer-to-peer accommodation reviews","authors":"Ziming Jiang,&nbsp;Rufeng Chen","doi":"10.1016/j.tourman.2024.105094","DOIUrl":"10.1016/j.tourman.2024.105094","url":null,"abstract":"<div><div>While scholars have increasingly examined the effectiveness of emotional expressions in online reviews, the interpersonal effects of gratitude expression in peer-to-peer (P2P) accommodation reviews remain unclear. Based on emotions as social information (EASI) theory, this study conducted a secondary data analysis and two scenario-based experiments. The results revealed that gratitude expression in P2P accommodation reviews fosters observers’ helpfulness voting, and this relationship is mediated by empathy and perceived authenticity. Furthermore, the managerial response strategy serves as a boundary condition for the impact of gratitude expression on observers’ empathy and perceived authenticity. These findings contribute to a broader understanding of gratitude, emotional expressions in P2P accommodation reviews, managerial responses, and EASI theory, offering practical insights for P2P accommodation platforms and homestay hosts.</div></div>","PeriodicalId":48469,"journal":{"name":"Tourism Management","volume":"108 ","pages":"Article 105094"},"PeriodicalIF":10.9,"publicationDate":"2024-11-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142702407","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
A mindset toward greening the blue economy: Analyzing social environmental awareness of aquatic ecosystem protection 绿化蓝色经济的思维方式:分析保护水生生态系统的社会环境意识
IF 12.9 1区 管理学 Q1 BUSINESS Pub Date : 2024-11-26 DOI: 10.1016/j.techfore.2024.123901
Oana-Daniela Lupoae , Dragos Sebastian Cristea , Ștefan Mihai Petrea , Cătălina Iticescu , Riana Iren Radu , Violeta Maria Isai
To help address global water pollution challenges, this article explores the interconnections between public awareness, education, social engagement, and knowledge transfer in promoting sustainable water resource management. The socialization, externalization, combination, and internalization (SECI) model and the transtheoretical model of change (TMC) are used to examine how education and awareness can influence citizens' behavior. The article also assesses the contribution of the entrepreneurial sector to aquatic biodiversity conservation and pollution reduction. The analysis is based on Kruskal-Wallis and Mann-Whitney U tests, as well as several machine learning regression and classification algorithms. This analysis sheds light on the complex relationships between awareness, education, engagement, and knowledge transfer. A key aspect of this study is the analysis of demographic data. This analysis reveals varying perceptions and levels of engagement with aquatic ecosystem protection across different demographic groups. The results indicate variations by age, gender, occupation, and education level, highlighting the importance of tailored educational and social engagement strategies. Additionally, the results underscore the pivotal role of entrepreneurs in developing and implementing innovative, sustainable solutions. This research reveals the need for integrated strategies that combine educational and entrepreneurial efforts to ensure more efficient and responsible management and thus protect aquatic ecosystems while reducing pollution.
为帮助应对全球水污染挑战,本文探讨了在促进可持续水资源管理过程中,公众意识、教育、社会参与和知识转移之间的相互联系。文章采用社会化、外化、结合和内化(SECI)模型和跨理论变革模型(TMC)来研究教育和意识如何影响公民的行为。文章还评估了创业部门对保护水生生物多样性和减少污染的贡献。分析基于 Kruskal-Wallis 和 Mann-Whitney U 检验,以及若干机器学习回归和分类算法。该分析揭示了意识、教育、参与和知识转移之间的复杂关系。本研究的一个关键方面是对人口数据的分析。该分析揭示了不同人口群体对水生生态系统保护的不同认识和参与程度。结果表明,不同年龄、性别、职业和教育水平的人对水生生态系统保护的认识和参与程度也不尽相同,这凸显了有针对性的教育和社会参与战略的重要性。此外,研究结果还强调了企业家在开发和实施创新、可持续解决方案方面的关键作用。这项研究表明,有必要采取综合战略,将教育和创业工作结合起来,以确保更高效、更负责任的管理,从而在减少污染的同时保护水生生态系统。
{"title":"A mindset toward greening the blue economy: Analyzing social environmental awareness of aquatic ecosystem protection","authors":"Oana-Daniela Lupoae ,&nbsp;Dragos Sebastian Cristea ,&nbsp;Ștefan Mihai Petrea ,&nbsp;Cătălina Iticescu ,&nbsp;Riana Iren Radu ,&nbsp;Violeta Maria Isai","doi":"10.1016/j.techfore.2024.123901","DOIUrl":"10.1016/j.techfore.2024.123901","url":null,"abstract":"<div><div>To help address global water pollution challenges, this article explores the interconnections between public awareness, education, social engagement, and knowledge transfer in promoting sustainable water resource management. The socialization, externalization, combination, and internalization (SECI) model and the transtheoretical model of change (TMC) are used to examine how education and awareness can influence citizens' behavior. The article also assesses the contribution of the entrepreneurial sector to aquatic biodiversity conservation and pollution reduction. The analysis is based on Kruskal-Wallis and Mann-Whitney <em>U</em> tests, as well as several machine learning regression and classification algorithms. This analysis sheds light on the complex relationships between awareness, education, engagement, and knowledge transfer. A key aspect of this study is the analysis of demographic data. This analysis reveals varying perceptions and levels of engagement with aquatic ecosystem protection across different demographic groups. The results indicate variations by age, gender, occupation, and education level, highlighting the importance of tailored educational and social engagement strategies. Additionally, the results underscore the pivotal role of entrepreneurs in developing and implementing innovative, sustainable solutions. This research reveals the need for integrated strategies that combine educational and entrepreneurial efforts to ensure more efficient and responsible management and thus protect aquatic ecosystems while reducing pollution.</div></div>","PeriodicalId":48454,"journal":{"name":"Technological Forecasting and Social Change","volume":"210 ","pages":"Article 123901"},"PeriodicalIF":12.9,"publicationDate":"2024-11-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142698161","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Linkages among science, technology, and industry on the basis of main path analysis 基于主要路径分析的科学、技术和产业之间的联系
IF 3.4 2区 管理学 Q2 COMPUTER SCIENCE, INTERDISCIPLINARY APPLICATIONS Pub Date : 2024-11-26 DOI: 10.1016/j.joi.2024.101617
Shuo Xu , Zhen Liu , Xin An , Hong Wang , Hongshen Pang
Compared to the science-technology linkages, the linkages among science, technology, and industry are largely under-studied. Therefore, this paper proposes a main path analysis based framework to discover the science-technology-industry linkages, in which scientific publications, patents, and products are viewed as respective proxies of scientific research, technological advance, and industrial development. To validate the feasibility and effectiveness of our framework, after the DrugBank dataset in pharmaceutical industry was downloaded in XML form on 1 November 2019, this dataset is further enriched, drug entity mentions are recognized from scholarly articles and patents, and several citation cycles are eliminated. The scientific publications span from 1871 to 2019, and patents from 1953 to 2019. There are 8,421, 5,590, and 2,136 article, patent, and drug nodes and 41,200 citations in the largest weakly connected component of the constructed heterogeneous citation network. From empirical analysis on the largest weakly connected component, main conclusions can be drawn as follows. (1) The discovered developmental trajectories indeed encode the interactions among science, technology, and industry. Science and technology not only interact with each other, but also jointly promote the development of the industry, and the industry, in turn, influences the advancement of science and technology. (2) The developmental modes in the pharmaceutical industry can be grouped into three categories: pushed by only science, pushed by only technology, and pushed by science and technology simultaneously. (3) The drugs bridge scientific research and technological advance, and thereby help enhance knowledge exchanges between science and technology and shorten the cycle of drug development. This study contributes to discovering the linkages among science, technology, and industry from the perspective of mutual citations among scholarly articles, patents, and products. However, a scientific verification of our framework in other industries apart from pharmaceutical industry still needs to be further investigated.
与科学-技术联系相比,科学、技术和产业之间的联系在很大程度上研究不足。因此,本文提出了一个基于主要路径分析的框架来发现科学、技术和产业之间的联系,其中科学出版物、专利和产品分别被视为科学研究、技术进步和产业发展的代理变量。为了验证我们的框架的可行性和有效性,在2019年11月1日以XML形式下载了医药行业的DrugBank数据集之后,我们进一步丰富了这个数据集,从学术文章和专利中识别了药物实体的提及,并消除了几个引用周期。学术论文的时间跨度为 1871 年至 2019 年,专利的时间跨度为 1953 年至 2019 年。在构建的异构引文网络的最大弱连接分量中,文章、专利和药物节点分别为8421、5590和2136个,引用次数为41200次。通过对最大弱连接分量的实证分析,可以得出以下主要结论。(1)所发现的发展轨迹确实编码了科学、技术和产业之间的互动。科学和技术不仅相互影响,还共同促进了产业的发展,而产业反过来又影响了科学和技术的进步。(2)医药产业的发展模式可分为三类:仅由科学推动、仅由技术推动、科学与技术同时推动。(3) 药物是科学研究与技术进步的桥梁,有助于加强科学与技术之间的知识交流,缩短药物开发周期。这项研究有助于从学术论文、专利和产品之间相互引用的角度发现科学、技术和产业之间的联系。然而,我们的框架在制药业以外的其他行业的科学验证仍有待进一步研究。
{"title":"Linkages among science, technology, and industry on the basis of main path analysis","authors":"Shuo Xu ,&nbsp;Zhen Liu ,&nbsp;Xin An ,&nbsp;Hong Wang ,&nbsp;Hongshen Pang","doi":"10.1016/j.joi.2024.101617","DOIUrl":"10.1016/j.joi.2024.101617","url":null,"abstract":"<div><div>Compared to the science-technology linkages, the linkages among science, technology, and industry are largely under-studied. Therefore, this paper proposes a main path analysis based framework to discover the science-technology-industry linkages, in which scientific publications, patents, and products are viewed as respective proxies of scientific research, technological advance, and industrial development. To validate the feasibility and effectiveness of our framework, after the DrugBank dataset in pharmaceutical industry was downloaded in XML form on 1 November 2019, this dataset is further enriched, drug entity mentions are recognized from scholarly articles and patents, and several citation cycles are eliminated. The scientific publications span from 1871 to 2019, and patents from 1953 to 2019. There are 8,421, 5,590, and 2,136 article, patent, and drug nodes and 41,200 citations in the largest weakly connected component of the constructed heterogeneous citation network. From empirical analysis on the largest weakly connected component, main conclusions can be drawn as follows. (1) The discovered developmental trajectories indeed encode the interactions among science, technology, and industry. Science and technology not only interact with each other, but also jointly promote the development of the industry, and the industry, in turn, influences the advancement of science and technology. (2) The developmental modes in the pharmaceutical industry can be grouped into three categories: pushed by only science, pushed by only technology, and pushed by science and technology simultaneously. (3) The drugs bridge scientific research and technological advance, and thereby help enhance knowledge exchanges between science and technology and shorten the cycle of drug development. This study contributes to discovering the linkages among science, technology, and industry from the perspective of mutual citations among scholarly articles, patents, and products. However, a scientific verification of our framework in other industries apart from pharmaceutical industry still needs to be further investigated.</div></div>","PeriodicalId":48662,"journal":{"name":"Journal of Informetrics","volume":"19 1","pages":"Article 101617"},"PeriodicalIF":3.4,"publicationDate":"2024-11-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142701974","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Family ownership and M&A propensity in emerging market firms: Playing along the “rules of the game” 新兴市场企业的家族所有权与并购倾向:遵守 "游戏规则"
IF 9.5 1区 管理学 Q1 BUSINESS Pub Date : 2024-11-26 DOI: 10.1016/j.jfbs.2024.100648
Vidya Sukumara Panicker, Elena Georgiadou
The literature is ambivalent about the impact of family ownership on Mergers and Acquisitions (M&A) undertaken by family firms with prior studies arguing that family Socioemotional Wealth (SEW) may either promote or dissuade M&A. To investigate this ambivalence, we combine SEW and institutional perspectives to examine the influence of family ownership, institutional shareholding, and board composition, on M&A propensity of family firms, in the emerging market of India. On a sample of 3209 Indian firms (of which 1824 are family firms) in the 2006–2017 time-period, we find that family ownership positively impacts M&A propensity of family firms. However, ownership by domestic financial institutions negatively moderates the relationship between family ownership and M&A propensity in these firms. We also find that the presence of family directors and independent directors on the board is instrumental in promoting family firm M&A. Our findings enhance the understanding of M&A propensity in family firms within a specific emerging market and illustrate how this propensity is influenced by the corporate governance characteristics in these firms.
关于家族所有权对家族企业并购(M&A)的影响,以往的研究认为,家族的社会情感财富(SEW)既可能促进也可能阻碍并购,但文献对此的看法并不一致。为了研究这种矛盾性,我们结合社会情感财富(SEW)和制度视角,研究了家族所有权、制度持股和董事会构成对印度新兴市场家族企业并购倾向的影响。以 2006-2017 年间的 3209 家印度企业(其中 1824 家为家族企业)为样本,我们发现家族所有权对家族企业的并购倾向有积极影响。然而,国内金融机构的所有权对这些企业的家族所有权与 M&A 倾向之间的关系产生负面调节作用。我们还发现,董事会中家族董事和独立董事的存在有助于促进家族企业的并购。我们的研究结果加深了对特定新兴市场中家族企业 M&A 倾向的理解,并说明了这种倾向如何受到这些企业中公司治理特征的影响。
{"title":"Family ownership and M&A propensity in emerging market firms: Playing along the “rules of the game”","authors":"Vidya Sukumara Panicker,&nbsp;Elena Georgiadou","doi":"10.1016/j.jfbs.2024.100648","DOIUrl":"10.1016/j.jfbs.2024.100648","url":null,"abstract":"<div><div>The literature is ambivalent about the impact of family ownership on Mergers and Acquisitions (M&amp;A) undertaken by family firms with prior studies arguing that family Socioemotional Wealth (SEW) may either promote or dissuade M&amp;A. To investigate this ambivalence, we combine SEW and institutional perspectives to examine the influence of family ownership, institutional shareholding, and board composition, on M&amp;A propensity of family firms, in the emerging market of India. On a sample of 3209 Indian firms (of which 1824 are family firms) in the 2006–2017 time-period, we find that family ownership positively impacts M&amp;A propensity of family firms. However, ownership by domestic financial institutions negatively moderates the relationship between family ownership and M&amp;A propensity in these firms. We also find that the presence of family directors and independent directors on the board is instrumental in promoting family firm M&amp;A. Our findings enhance the understanding of M&amp;A propensity in family firms within a specific emerging market and illustrate how this propensity is influenced by the corporate governance characteristics in these firms.</div></div>","PeriodicalId":47661,"journal":{"name":"Journal of Family Business Strategy","volume":"16 1","pages":"Article 100648"},"PeriodicalIF":9.5,"publicationDate":"2024-11-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142698966","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
National culture as a factor in visitors’ evaluations of hotel services 游客对酒店服务评价中的民族文化因素
IF 9.9 1区 管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2024-11-26 DOI: 10.1016/j.ijhm.2024.104009
Elżbieta Wąsowicz-Zaborek
This study investigates cross-cultural variations in perceptions of hotel services by analyzing online reviews of 3-, 4-, and 5-star hotels in Warsaw, drawing from a dataset of 11,089 reviews posted on Hotels.com. It adopts a mixed-methods approach, encompassing 32 nations characterized by diverse Hofstede's cultural dimensions. The study identifies key factors influencing guest satisfaction, including room quality, breakfast, location, cleanliness, and staff performance. These factors exert varying impacts on customer attitudes depending on power distance, individualism, masculinity, and independence in each culture. This research addresses a gap in the literature due to limited publications on cultural disparities in online hotel reviews. Moreover, this study is unique in its geographical focus on Warsaw, with no comparable research identified. Practical implications include aiding hotel management in tailoring quality policies and enhancing customer experience for specific national cultures based on critical satisfaction drivers.
本研究通过分析华沙 3 星级、4 星级和 5 星级酒店的在线评论,从 Hotels.com 上发布的 11,089 条评论数据集中调查了酒店服务认知的跨文化差异。研究采用了混合方法,涵盖了 32 个具有不同霍夫斯泰德文化维度特征的国家。研究确定了影响顾客满意度的关键因素,包括客房质量、早餐、位置、清洁度和员工表现。这些因素对顾客态度的影响各不相同,取决于每种文化中的权力距离、个人主义、男性气质和独立性。由于有关在线酒店评论中文化差异的文献有限,本研究填补了这一空白。此外,本研究的独特之处还在于其地理重点是华沙,目前还没有发现类似的研究。研究的实际意义包括帮助酒店管理部门根据关键的满意度驱动因素,为特定国家文化量身定制质量政策并提升客户体验。
{"title":"National culture as a factor in visitors’ evaluations of hotel services","authors":"Elżbieta Wąsowicz-Zaborek","doi":"10.1016/j.ijhm.2024.104009","DOIUrl":"10.1016/j.ijhm.2024.104009","url":null,"abstract":"<div><div>This study investigates cross-cultural variations in perceptions of hotel services by analyzing online reviews of 3-, 4-, and 5-star hotels in Warsaw, drawing from a dataset of 11,089 reviews posted on Hotels.com. It adopts a mixed-methods approach, encompassing 32 nations characterized by diverse Hofstede's cultural dimensions. The study identifies key factors influencing guest satisfaction, including room quality, breakfast, location, cleanliness, and staff performance. These factors exert varying impacts on customer attitudes depending on power distance, individualism, masculinity, and independence in each culture. This research addresses a gap in the literature due to limited publications on cultural disparities in online hotel reviews. Moreover, this study is unique in its geographical focus on Warsaw, with no comparable research identified. Practical implications include aiding hotel management in tailoring quality policies and enhancing customer experience for specific national cultures based on critical satisfaction drivers.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"125 ","pages":"Article 104009"},"PeriodicalIF":9.9,"publicationDate":"2024-11-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142706133","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
期刊
全部 Acad Manage J Accounting and Business Research Acad Manage Rev Administrative Science Quarterly ANN OPER RES Asia Pacific Journal of Management Business Strategy and The Environment Career Development International California Management Review CENT EUR J OPER RES Contemporary Accounting Research Coll Res Libr Culture and Organization European Accounting Review Harvard business review Ind Labor Relat Rev Industry and Innovation Information Systems and e-Business Management International Journal of Contemporary Hospitality Management INT J ELECTRON COMM International Journal of Logistics Research and Applications Int. J. Mobile Commun. International Journal of Human Resource Management International Journal of Operations & Production Management International Journal of Physical Distribution & Logistics Management International Journal of Strategic Property Management International Marketing Review Journal of Business Research J Bus Ethics J Consum Res 华中农业大学学报 Journal of Marketing J PROD INNOVAT MANAG J. Risk Res. J. Syst. Sci. Syst. Eng. Journal of the Academy of Marketing Science J. Oper. Res. Soc. Management Decision Long Range Planning Library Resources & Technical Services OMEGA-INT J MANAGE S Organizational Research Methods PROD OPER MANAG PROD PLAN CONTROL Profesional De La Informacion Public Management Review Review of Managerial Science Regulation & Governance R&D Management Restaurator. International Journal for the Preservation of Library and Archival Material SCIENTOMETRICS Strategic Management Journal Supply Chain Management: An International Journal Strategic Organization Sustainability Accounting, Management and Policy Journal TELECOMMUN POLICY Total Quality Management & Business Excellence Archives Economic Outlook 数据分析与知识发现 Oper. Res. Perspect. Finance and Development Public Adm Dev Zeitschrift Fur Bibliothekswesen Und Bibliographie Informacios Tarsadalom J Quant Econ Information & Culture Library and Information Science Journal of Environmental Accounting and Management LIBRARY COLLECTIONS ACQUISITIONS & TECHNICAL SERVICES German Journal of Human Resource Management-Zeitschrift Fur Personalforschung Betriebswirtschaftliche Forschung Und Praxis Canadian Journal of Information and Library Science-Revue Canadienne Des Sciences De L Information et De Bibliotheconomie Informacao & Sociedade-Estudos Investigacion Bibliotecologica Transinformacao Journal of Scholarly Publishing Journal of Data and Information Science Library (Lond) ECONOMIC AFFAIRS European Journal of Futures Research Rbgn-Revista Brasileira De Gestao De Negocios Malaysian Journal of Library & Information Science Journal of East European Management Studies Spanish Journal of Finance and Accounting-Revista Espanola De Financiacion Y Contabilidad Q J Finance Reference & User Services Quarterly Science Technology and Society Academia-Revista Latinoamericana De Administracion Libri-International Journal of Libraries and Information Studies Library Journal South African Journal of Business Management Revista De Contabilidad-Spanish Accounting Review Entrepreneurship Research Journal Management & Organizational History Negotiation and Conflict Management Research Labor History European Research on Management and Business Economics Transylvanian Review of Administrative Sciences Asian J. Technol. Innovation
×
引用
GB/T 7714-2015
复制
MLA
复制
APA
复制
导出至
BibTeX EndNote RefMan NoteFirst NoteExpress
×
0
微信
客服QQ
Book学术公众号 扫码关注我们
反馈
×
意见反馈
请填写您的意见或建议
请填写您的手机或邮箱
×
提示
您的信息不完整,为了账户安全,请先补充。
现在去补充
×
提示
您因"违规操作"
具体请查看互助需知
我知道了
×
提示
现在去查看 取消
×
提示
确定
Book学术官方微信
Book学术文献互助
Book学术文献互助群
群 号:481959085
Book学术
文献互助 智能选刊 最新文献 互助须知 联系我们:info@booksci.cn
Book学术提供免费学术资源搜索服务,方便国内外学者检索中英文文献。致力于提供最便捷和优质的服务体验。
Copyright © 2023 Book学术 All rights reserved.
ghs 京公网安备 11010802042870号 京ICP备2023020795号-1