Tourism is described as an economic activity that attracts people and encourages them to stay in certain places, either permanently or temporarily. Batam City, one of the main cities in the Riau Archipelago Province, has the potential to become a tourist attraction. Pacific Palace Hotel Batam is the most distinctive hotel in Batam City, with a ship-shaped building inspired by Greek mythology, the sea god Neptune, and a spectacular interior design. Guest happiness is also an indicator of the company's future success. Guests are happy when their expectations are met, and they are even happier when their expectations are exceeded. However, if the visitor is not satisfied it can hurt the business and make the customer unhappy. Monte Carlo Sig. Calculations (2-tailed) produce a value of 0.255 for the normality test using the one-sample Kolmograv-Smirnov Test calculation. This variable has a significant value greater than 0.05 which indicates that the data in this study are regularly distributed. The linearity test produces a significant value that deviates from the linearity of 0.891 when the significance value is greater than 0.05. It can be stated that there is a fairly large linear relationship between service quality and guest satisfaction measures. The Validity Test findings were collected based on the data obtained from the questionnaire results, and using the Pearson Product Moment correlation, it was claimed that all data was valid. According to the reliability test, the data is credible because the Cronbach alpha value is more than 0.60. A significant value of 0.000 0.05 was achieved using the simple linear regression test, indicating that the variable quality of room attendant service (X) had an influence on visitor satisfaction (Y). According to the determinant coefficient or R2 test findings, which is equivalent to 0.490 or 49%. It is possible to establish that service quality has a 49% impact on guest satisfaction.
{"title":"ANALISIS PENGARUH KINERJA PENGAWAS KAMAR TERHADAP KEPUASAN TAMU DI HOTEL PACIFIC PALACE BATAM","authors":"Silvia Pratama Aneke Putri, Andriarso Wibowo, Arina Luthfini Lubis","doi":"10.59193/terapan_pariwisata_5","DOIUrl":"https://doi.org/10.59193/terapan_pariwisata_5","url":null,"abstract":"Tourism is described as an economic activity that attracts people and encourages them to stay in certain places, either permanently or temporarily. Batam City, one of the main cities in the Riau Archipelago Province, has the potential to become a tourist attraction. Pacific Palace Hotel Batam is the most distinctive hotel in Batam City, with a ship-shaped building inspired by Greek mythology, the sea god Neptune, and a spectacular interior design. Guest happiness is also an indicator of the company's future success. Guests are happy when their expectations are met, and they are even happier when their expectations are exceeded. However, if the visitor is not satisfied it can hurt the business and make the customer unhappy. Monte Carlo Sig. Calculations (2-tailed) produce a value of 0.255 for the normality test using the one-sample Kolmograv-Smirnov Test calculation. This variable has a significant value greater than 0.05 which indicates that the data in this study are regularly distributed. The linearity test produces a significant value that deviates from the linearity of 0.891 when the significance value is greater than 0.05. It can be stated that there is a fairly large linear relationship between service quality and guest satisfaction measures. The Validity Test findings were collected based on the data obtained from the questionnaire results, and using the Pearson Product Moment correlation, it was claimed that all data was valid. According to the reliability test, the data is credible because the Cronbach alpha value is more than 0.60. A significant value of 0.000 0.05 was achieved using the simple linear regression test, indicating that the variable quality of room attendant service (X) had an influence on visitor satisfaction (Y). According to the determinant coefficient or R2 test findings, which is equivalent to 0.490 or 49%. It is possible to establish that service quality has a 49% impact on guest satisfaction.","PeriodicalId":119822,"journal":{"name":"JURNAL MATA PARIWISATA","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-06-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114853459","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-06-04DOI: 10.59193/terapan_pariwisata_3
Hendra Syaiful, Eva Amalia, I. Budiartha
Pulau Abang which is located on Batam Island, Riau Archipelago Province, is now popular as a marine-based tourist destination. The development of tourism which is very rapid and concentrated will possibly having various impacts namely . economic, socio-cultural and environmental impacts This study aims to elaborate and analyze the positive and negative impacts of these aspects. . Impact analysis will provide an overview of how a destination affects towards the society. This research uses a qualitative descriptive method which will become an identification step for further collaborative development strategies that can optimize the improvement of people's welfare and impacted to the tourism sector.
{"title":"ANALISA DAMPAK PENGEMBANGAN DESTINASI WISATA BAHARI PULAU ABANG TERHADAP MASYARAKAT","authors":"Hendra Syaiful, Eva Amalia, I. Budiartha","doi":"10.59193/terapan_pariwisata_3","DOIUrl":"https://doi.org/10.59193/terapan_pariwisata_3","url":null,"abstract":"Pulau Abang which is located on Batam Island, Riau Archipelago Province, is now popular as a marine-based tourist destination. The development of tourism which is very rapid and concentrated will possibly having various impacts namely . economic, socio-cultural and environmental impacts This study aims to elaborate and analyze the positive and negative impacts of these aspects. . Impact analysis will provide an overview of how a destination affects towards the society. This research uses a qualitative descriptive method which will become an identification step for further collaborative development strategies that can optimize the improvement of people's welfare and impacted to the tourism sector.\u0000 ","PeriodicalId":119822,"journal":{"name":"JURNAL MATA PARIWISATA","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-06-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126998977","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Interior design is all about aesthetic value as well as providing comfort and appeal to visitors. In addition to increasing the attractiveness of visitors, the interior and layout arrangement can also increase the value of the existence of the place. The appearance and layout are important in creating a comfortable room and can also affect the mood, views and interest of buyers to visit the place. This study was made with the aim of describing the effect of interior design and layout on consumer attractiveness at Anchor Cafe & Roastery Batam. The method used by the researcher is a quantitative method.
{"title":"PENGARUH DESAIN INTERIOR TERHADAP MINAT PENGUNJUNG DI MARRIOTT HOTEL HARBOUR BAY KOTA BATAM","authors":"Dailami Manajemen, Tata Hidangan, Politeknik Pariwisata, Batam, Moh. Thandzir Manajemen, Haufi Sukmamedian, Nensi Lapotulo, Manajemen Devisi Kamar","doi":"10.59193/terapan_pariwisata_1","DOIUrl":"https://doi.org/10.59193/terapan_pariwisata_1","url":null,"abstract":"Interior design is all about aesthetic value as well as providing comfort and appeal to visitors. In addition to increasing the attractiveness of visitors, the interior and layout arrangement can also increase the value of the existence of the place. The appearance and layout are important in creating a comfortable room and can also affect the mood, views and interest of buyers to visit the place. This study was made with the aim of describing the effect of interior design and layout on consumer attractiveness at Anchor Cafe & Roastery Batam. The method used by the researcher is a quantitative method.","PeriodicalId":119822,"journal":{"name":"JURNAL MATA PARIWISATA","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-06-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123796062","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Batam City, which at the beginning of its development was the establishment of the Batam Authority Board with the issuance of Presidential Decree No. 41 of 1973 concerning the Batam Island Industrial Area, which is currently the Batam City Concession Agency, has a strategic location, supported by good infrastructure facilities so that Batam City is the prima donna for domestic and foreign tourists. According to data from the Batam City Government, the number of tourist visits in 2019 before the Covid 19 Pandemic hit reached 6 million domestic tourists and 1.9 million foreign tourists. The Covid 19 pandemic that hit all countries in the world has eroded the Batam City tourism sector due to the imposition of health quarantine by every country with restrictions on people's movements and gatherings. At this time, after the 2019 covid pandemic, all parties, both the community in general, the government and tourism business people, hope and work hard to restore the Batam City tourism industry so that it can recover as before. Of course the support and development of the hospitality industry is an important factor for the advancement of Batam City tourism. The hospitality industry is a type of business or business that prioritizes customer satisfaction by being friendly, sincere and loving. The hospitality industry needs to pay attention to comfort by providing the best service, cleanliness, and so on other support such as the best food and drinks.
{"title":"KEBANGKITAN INDUSTRI HOSPITALITY DI KOTA BATAM PASCA PANDEMI COVID 2019","authors":"Moh. Thandzir Manajemen, Tata Hidangan, Politeknik Pariwisata, Batam","doi":"10.59193/terapan_pariwisata_6","DOIUrl":"https://doi.org/10.59193/terapan_pariwisata_6","url":null,"abstract":"Batam City, which at the beginning of its development was the establishment of the Batam Authority Board with the issuance of Presidential Decree No. 41 of 1973 concerning the Batam Island Industrial Area, which is currently the Batam City Concession Agency, has a strategic location, supported by good infrastructure facilities so that Batam City is the prima donna for domestic and foreign tourists. According to data from the Batam City Government, the number of tourist visits in 2019 before the Covid 19 Pandemic hit reached 6 million domestic tourists and 1.9 million foreign tourists. The Covid 19 pandemic that hit all countries in the world has eroded the Batam City tourism sector due to the imposition of health quarantine by every country with restrictions on people's movements and gatherings. At this time, after the 2019 covid pandemic, all parties, both the community in general, the government and tourism business people, hope and work hard to restore the Batam City tourism industry so that it can recover as before. Of course the support and development of the hospitality industry is an important factor for the advancement of Batam City tourism. The hospitality industry is a type of business or business that prioritizes customer satisfaction by being friendly, sincere and loving. The hospitality industry needs to pay attention to comfort by providing the best service, cleanliness, and so on other support such as the best food and drinks.","PeriodicalId":119822,"journal":{"name":"JURNAL MATA PARIWISATA","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-06-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124746257","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-06-04DOI: 10.59193/terapan_pariwisata_2
Eva Amalia, Siti Arieta, Wahyu Pangestoeti
Batam dan Bintan, Provinsi Kepulauan Riau memiliki arti penting sebagai entry point border tourism yang lokasinya berbatasan langsung dengan Singapura Penelitian ini bertujuan untuk menganalisa aspek politik, ekonomi, sosial dan teknologi (PEST) dari keberadaan Batam dan Bintan sebagai entry point pariwisata perbatasan atau border tourism dengan Singapura. Menggunakan analisis tematik untuk menguraikan data yang melibatkan dan membaca melalui kumpulan data (seperti transkrip dari wawancara mendalam atau kelompok fokus) dan identifikasi pola dalam arti di seluruh data untuk mendapatkan tema Identifikasi arti penting kedudukan kedua destinasi tersebut dari aspek politik, ekonomi, sosial dan teknologi sebagai entry point border tourism dengan Singapura menunjukkan peran yang signifikan dan berkaitan satu dengan yang lain . Hasil penelitianmenunjukan bahwa faktor politik, ekonomi, sosial dan teknologi sangat besar pengaruhnya tidak saja saat ini namun juga dalam waktu jangka panjang . Kedudukan strategis Batam dan Bintan sebagai entry point border tourism dengan Singapura seyogyanya menjadi benchmark terhadap upaya pengembangan pariwisata baik secara kuantitas maupun kualitas.
{"title":"ANALISA PEST ARTI PENTING BATAM DAN BINTAN SEBAGAI ENTRY POINT BORDER TOURISM DENGAN SINGAPURA","authors":"Eva Amalia, Siti Arieta, Wahyu Pangestoeti","doi":"10.59193/terapan_pariwisata_2","DOIUrl":"https://doi.org/10.59193/terapan_pariwisata_2","url":null,"abstract":" Batam dan Bintan, Provinsi Kepulauan Riau memiliki arti penting sebagai entry point border tourism yang lokasinya berbatasan langsung dengan Singapura Penelitian ini bertujuan untuk menganalisa aspek politik, ekonomi, sosial dan teknologi (PEST) dari keberadaan Batam dan Bintan sebagai entry point pariwisata perbatasan atau border tourism dengan Singapura. Menggunakan analisis tematik untuk menguraikan data yang melibatkan dan membaca melalui kumpulan data (seperti transkrip dari wawancara mendalam atau kelompok fokus) dan identifikasi pola dalam arti di seluruh data untuk mendapatkan tema Identifikasi arti penting kedudukan kedua destinasi tersebut dari aspek politik, ekonomi, sosial dan teknologi sebagai entry point border tourism dengan Singapura menunjukkan peran yang signifikan dan berkaitan satu dengan yang lain . Hasil penelitianmenunjukan bahwa faktor politik, ekonomi, sosial dan teknologi sangat besar pengaruhnya tidak saja saat ini namun juga dalam waktu jangka panjang . Kedudukan strategis Batam dan Bintan sebagai entry point border tourism dengan Singapura seyogyanya menjadi benchmark terhadap upaya pengembangan pariwisata baik secara kuantitas maupun kualitas. ","PeriodicalId":119822,"journal":{"name":"JURNAL MATA PARIWISATA","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-06-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128650584","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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