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The Emerald Handbook of ICT in Tourism and Hospitality最新文献

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Prelims 预备考试
Pub Date : 2020-11-30 DOI: 10.1108/978-1-83982-688-720201035
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引用次数: 1
Influencer Marketing for Tourism and Hospitality 旅游和酒店业的影响者营销
Pub Date : 2020-11-30 DOI: 10.1108/978-1-83982-688-720201009
S. Yetimoğlu, Kaplan Uğurlu
With the development of the internet and mobile technology products, revolutions are experienced in consumer behavior. Consumers of the digital age browse the other users’ experiences and thoughts before purchasing a product or service. The use of social media (SM) platforms, which are getting stronger day by day, is also preferred by companies so as to convey any message to the target audiences. SM platforms such as Instagram, Facebook, Twitter and YouTube are the most outstanding and commonly used channels through which companies reach the target audiences. Sharing, especially including visual elements, supplies the highest level of interaction with the target audience. However, the internet bloggers/vloggers (video blogger), phenomena, influencers or SM marketers have a significant impact on the consumers of the digital age with their channels on the internet and their sharing in SM accounts. Tourism companies are not indifferent to the increasing importance of SM. Thus, they prefer working with SM influencers or bloggers by conveying the info and messages to their consumers to perceive their products and services. The influencers can spread the messages of the companies to wider consumers that companies might never be able to reach. For some years, the inclusion of influencers as part of a communication and marketing strategy has become more common and necessary for the promotion of a destination, airline or hotel group. This has been generated due to important factors such as trust, which has been the best ally of influencers: in most cases people give higher levels of credibility to what is said and done by instagramers, youtubers, bloggers, twitterers, etc. In recent years, it is one of the hottest new ways to affect potential guests’ buying decisions and create high-quality content without the excessive costs of most marketing efforts.
随着互联网和移动技术产品的发展,消费者行为发生了革命性的变化。数字时代的消费者在购买产品或服务之前会浏览其他用户的体验和想法。使用日益强大的社交媒体(SM)平台也是企业的首选,以便向目标受众传达任何信息。Instagram、Facebook、Twitter和YouTube等SM平台是企业接触目标受众的最优秀、最常用的渠道。分享,尤其是包含视觉元素的分享,提供了与目标受众之间最高级别的互动。然而,网络博主/视频博主(视频博主)、现象、网红或SM营销人员通过他们在互联网上的渠道和他们在SM账户上的分享对数字时代的消费者产生了重大影响。旅游公司对SM日益增长的重要性并非漠不关心。因此,他们更喜欢与SM网红或博主合作,向他们的消费者传达信息和信息,以了解他们的产品和服务。有影响力的人可以将公司的信息传播给公司可能永远无法触及的更广泛的消费者。多年来,将网红作为传播和营销策略的一部分,对于推广目的地、航空公司或酒店集团已经变得越来越普遍和必要。这是由于信任等重要因素造成的,信任一直是影响者的最佳盟友:在大多数情况下,人们对instagram、youtube、博主、twitter等人的言行给予更高的可信度。近年来,这是最热门的新方法之一,可以影响潜在客人的购买决策,创造高质量的内容,而无需花费大多数营销工作的过多成本。
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引用次数: 12
Social Media Transforming Tourist Behavior 社交媒体改变游客行为
Pub Date : 2020-11-30 DOI: 10.1108/978-1-83982-688-720201008
A. İşti̇n
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引用次数: 1
Index 指数
Pub Date : 2020-11-30 DOI: 10.1108/978-1-83982-688-720201034
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引用次数: 0
期刊
The Emerald Handbook of ICT in Tourism and Hospitality
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