Market attainment and maintaining the competitive edge is the continuous objective at the forefront of many organizations seeking sustainability within the global business environment. Strategy, innovation, and change have been considered catalysts to achieving this position. However, the emergence of new and untouched markets driven by diverse consumer demand and preferences have required organizations to foster change as a practice of survival. The following paper will provide an assessment of different aspects of Singapore Airlines (SIA) to identify potential challenges that could hinder performance and competiveness. The following paper provides an assessment of service operations of the successful historical case of Singapore Airline. The findings can provide a guideline to strengthen organizational service strategies.
{"title":"Service as a Strategy: A Review of Singapore Airlines","authors":"Aeron Zentner","doi":"10.2139/SSRN.2834774","DOIUrl":"https://doi.org/10.2139/SSRN.2834774","url":null,"abstract":"Market attainment and maintaining the competitive edge is the continuous objective at the forefront of many organizations seeking sustainability within the global business environment. Strategy, innovation, and change have been considered catalysts to achieving this position. However, the emergence of new and untouched markets driven by diverse consumer demand and preferences have required organizations to foster change as a practice of survival. The following paper will provide an assessment of different aspects of Singapore Airlines (SIA) to identify potential challenges that could hinder performance and competiveness. The following paper provides an assessment of service operations of the successful historical case of Singapore Airline. The findings can provide a guideline to strengthen organizational service strategies.","PeriodicalId":128489,"journal":{"name":"ORG: Dimensions of Culture (Topic)","volume":"595 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2016-09-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123146422","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Drawing on the literature on organizational psychology, this paper discusses the potential of studying corporate culture and organizational behaviour for financial supervision. First, we discuss how corporate culture is often linked to long-term firm performance. From that perspective, factoring in corporate culture seems worthwhile. Second, the literature on organizational psychology suggests many pitfalls regarding leadership and group decision-making, which would be relevant to monitor. The realization that these mechanisms may materialize seems an important starting point for supervision. Finally, behaviour is often driven by deeper norms and values. To understand these mechanisms, interviews and survey questionnaires would be useful instruments
{"title":"Corporate Culture and Behaviour: A Survey","authors":"J. de Haan, D. Jansen","doi":"10.2139/ssrn.1979326","DOIUrl":"https://doi.org/10.2139/ssrn.1979326","url":null,"abstract":"Drawing on the literature on organizational psychology, this paper discusses the potential of studying corporate culture and organizational behaviour for financial supervision. First, we discuss how corporate culture is often linked to long-term firm performance. From that perspective, factoring in corporate culture seems worthwhile. Second, the literature on organizational psychology suggests many pitfalls regarding leadership and group decision-making, which would be relevant to monitor. The realization that these mechanisms may materialize seems an important starting point for supervision. Finally, behaviour is often driven by deeper norms and values. To understand these mechanisms, interviews and survey questionnaires would be useful instruments","PeriodicalId":128489,"journal":{"name":"ORG: Dimensions of Culture (Topic)","volume":"1939 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2011-12-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129042331","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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