The secretary is a profession that requires skills and expertise acquired through years of education, training and experience. Professional secretaries are able to show a positive image of the profession to fellow colleagues and business clients of the company. Professional secretaries also always maintain and improve their self-image by having a formal appearance that is appropriate to their work. But the profession of excellence of secretaries is not enough just to adjust the physical appearance, but must be experts in communication. Knowing communication techniques to superiors and fellow colleagues is one of the driving factors for increasing professionalism secretaries. Communication ethics is very beneficial for everyone, especially for the secretary in carrying out their functions in the company, namely building harmonious relationships in the internal and external environment of the company.
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