Pub Date : 1900-01-01DOI: 10.1007/978-3-658-27137-4_4
K. Lohmann
{"title":"Entwicklung von Wirkungsmodellen zum Einfluss von Smileys auf die Emotionen der Kunden in Interaktionen über technologiebasierte Servicekanäle auf Basis des Prozesses der Emotionalen Ansteckung","authors":"K. Lohmann","doi":"10.1007/978-3-658-27137-4_4","DOIUrl":"https://doi.org/10.1007/978-3-658-27137-4_4","url":null,"abstract":"","PeriodicalId":225382,"journal":{"name":"Emotionale Ansteckung in technologiebasierten Serviceinteraktionen","volume":"11 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115655428","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 1900-01-01DOI: 10.1007/978-3-658-27137-4_2
K. Lohmann
{"title":"Emotionale Ansteckung in der Serviceinteraktion","authors":"K. Lohmann","doi":"10.1007/978-3-658-27137-4_2","DOIUrl":"https://doi.org/10.1007/978-3-658-27137-4_2","url":null,"abstract":"","PeriodicalId":225382,"journal":{"name":"Emotionale Ansteckung in technologiebasierten Serviceinteraktionen","volume":"40 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132315291","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 1900-01-01DOI: 10.1007/978-3-658-27137-4_6
K. Lohmann
{"title":"Zusammenfassung der Ergebnisse, Schlussfolgerungen und kritische Betrachtung","authors":"K. Lohmann","doi":"10.1007/978-3-658-27137-4_6","DOIUrl":"https://doi.org/10.1007/978-3-658-27137-4_6","url":null,"abstract":"","PeriodicalId":225382,"journal":{"name":"Emotionale Ansteckung in technologiebasierten Serviceinteraktionen","volume":"21 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130508157","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 1900-01-01DOI: 10.1007/978-3-658-27137-4_5
K. Lohmann
{"title":"Empirische Untersuchungen zur Emotionalen Ansteckung in technologiebasierten Serviceinteraktionen","authors":"K. Lohmann","doi":"10.1007/978-3-658-27137-4_5","DOIUrl":"https://doi.org/10.1007/978-3-658-27137-4_5","url":null,"abstract":"","PeriodicalId":225382,"journal":{"name":"Emotionale Ansteckung in technologiebasierten Serviceinteraktionen","volume":"23 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132042878","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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